About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

140 ratings and 112 comments received in the last 90 days.

05 September 2026

Josh took time to listen as Nd answer our questions fully.

05 September 2026

Amazing service and great experience with Tommy from start to finish

04 September 2026

Excellent customer assistance from first visit to showroom. Nothing and i meN nothing has been too much trouble. No pushy sales and i was confident that i could make my own decisions without obligation. That said, whenever i wanted help in anything i

04 August 2026

Amy Martin has now sold me four different Mini's her customer service is not only proffessional she beyond passionate in her job that her aftercare sales she puts in 100% that of course your going to go back to her I call her my mini machine

31 July 2026

satisfied

29 July 2026

A really wonderful experience where all my questions were answered and I was guided through the process with no 'hard sell' which was perfect.

27 July 2026

After many good experiences with mini Ashford, this time was again excellent. Got my first mini cooper se and your sales rep Amy Martin was a star, her quadance and explained the system of the electr car very professional and clearly.

24 July 2026

Amy was a pleasure to do business with, kept informed all the way.

21 July 2026

Amy

19 July 2026

Amazing service from Amy Martin kept us informed at all times and such a happy lady who obviously enjoys her job The best service I have ever had on purchasing a car.

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16 July 2026

Amazing customer care and support. Fantastic car and was put so at ease with the help of Josh Carroll. His help and information helped us greatly. Was completely understanding of our needs and made the whole experience even better.

15 July 2026

staff were courteous, friendly, not overbearing, gave me time to think and ask questions, had the answers to the questions and any they didn't know the answer to later found the answers and let me know, and knew what they were talking about

15 July 2026

Everything went smoothly from start to finish. Barretts at Ashford Kent are so much more accommodating and friendly than Tunbridge Wells and Hailsham. They could definitely learn a few things.

15 July 2026

The service and experience Amy provides to her customers is second to none. She goes the extra mile for all her customers and is a credit to Barrets Mini.

10 July 2026

I am so, so pleased with the car and everything that was involved in the process. Amy at Barrett's Ashford has been phenomenal and made the entire process from query to handover completely painless and more importantly, enjoyable!

03 July 2026

Perfect. Welcoming, friendly, efficient , helpful staff. Inviting atmosphere makes people feel welcome. Amy is the best sales consultant I have ever worked with.

03 July 2026

Whole experience very enjoyable

03 July 2026

Mini Sales-Timothy tried his best to search any car suited me when I came to showroom.

29 June 2026

The staff at the centre are always welcoming and attentive.

25 June 2026

Great service from start to finish. Tommy Green listened to my needs from our first conversation and did not try to over sell.

22 June 2026

Great, personal service.

13 June 2026

Superb service, wouldn't go anywhere else

12 June 2026

Kept me informed on all updates. Answered all my questions and were never pushy.

06 September 2026

I was constantly kept up to date about repairs and costs.

06 September 2026

Perfect as always

04 September 2026

The service I received was excellent.

03 September 2026

Experience was super positive

02 September 2026

All employees that I came into contact with were very friendly, helpful and professional. I genuinely felt that I was being looked after personally .

31 August 2026

All very helpful especially Courtney and had a courtesy car wash

31 August 2026

Quite simply I have always received help and assistance when requested.

30 August 2026

Have always had great service from my local dealer

29 August 2026

Well looked after

27 August 2026

Great service keot informed of progress

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26 August 2026

Courtney was very helpful. Very professional. Pleased with service

25 August 2026

Very satisfied, people are professional, friendly and trustworthy. The car is important to me ,I am happy with the service and the advice was given to me post service. Thank you.

24 August 2026

Everything was perfect

24 August 2026

Quick efficient Freindly service

22 August 2026

Polite and efficient.

22 August 2026

After agreeing to a price with availability of 2 days we waited 7 months. The service advisor very helpful and understanding. Mot history now looks rubbish because of gap. Fleet vehicles and Service Advisor stopped me from having a mental breakdown.

21 August 2026

Pleasant staff. Prompt service. Extremely helpful with everything

20 August 2026

I dealt with a lady named Courtney, she from the beginning made me feel totally confident and she handled my situation with out any fuss. I called into your branch as i needed a new battery, i had no appointment, but she fixed me in, brilliant member

19 August 2026

I would 100% recommend the Mini Barrets dealership in Ashford rather than any other dealership locally. They are always extremely helpful, polite and always reliable. They have never once disappointed me.

19 August 2026

Very satisfied with service department.

17 August 2026

Amazing service from all.

17 August 2026

Efficient, professional and courteous

16 August 2026

Service was excellent from mini

13 August 2026

James was very friendly professional and helpful

11 August 2026

Very professional reception from Courtney

11 August 2026

The service was done while I waiting. It was comprehensive and when it flagged up a couple of issues, it was quick and easy to book a second appointment. During the second visit, I was dropped off and picked up from work. Thank you Courtney.

10 August 2026

Courtney was quick to welcoming me and explain what's happening with my wait-in service also promptly getting my service underway.

09 August 2026

Brilliant service from very professional knowledgeable staff

09 August 2026

Very good service

08 August 2026

Because the team, especially Courtney, were amazing. Great communication in resolving the problem, and kept me on the move whilst the car was off the road.

07 August 2026

Professional but expensive for an oil change and check on its very first service.

06 August 2026

5 stars simple and easy process all the way through.

06 August 2026

Courtney was very efficient and explained everything. Also very friendly

04 August 2026

You did what was asked and Courtney made me feel very welcome.

04 August 2026

We received a very good service, the staff are always friendly and welcoming and my service was carried out quickly. It was also good that we didn't have to drop the car off too early in the morning. The video of the car health check is also useful.

04 August 2026

Was kept updated and the car was serviced in a timely manner

03 August 2026

Was very happy with overall experience, everyone was very helpful, wish you had a proper receptionist you stand around not knowing who to approach and in the end have to try and make out who's not on the phone or busy elsewhere

01 August 2026

I was satisfied with the service I received.

01 August 2026

Easy booking service

31 July 2026

satisfied

31 July 2026

All went well, great to choose a time that's suits for the service, a little expensive though

30 July 2026

Excellent & efficient service. Overseen by Courtney who is a credit to the Company!

30 July 2026

I had to call near the end of the day to find out what was happening with the repair as no contact had been received but apart from that no complaints.

30 July 2026

Could not fault the service , only one thing the car was wash and it looked great until I opened up the boot and found frame was not cleaned at all.?

28 July 2026

Friendly service, good communication, available times

27 July 2026

All expectations met.

26 July 2026

Service and advice very good

26 July 2026

excellent service from everyone involved

25 July 2026

I was kept informed throughout the service process. Staff were very helpful.

25 July 2026

Quite slow

25 July 2026

Staff were friendly and courteous. All the work was done in just a little over the expected time which was fine. Upon collection of my car I wasn't shown how to use the detachable tow bar, I had to call back when I got home.

22 July 2026

great service

21 July 2026

Kept informed and work done on time.

21 July 2026

Always excellent service from Courtney and all the staff at Mini. Comprehensive information given by engineers and the video of my car especially underneath is very useful to have. No complaints at all and the coffee is very good too!

20 July 2026

Courtney is very helpful and knowledgeable

20 July 2026

The problem with the car was fixed.

20 July 2026

Prompt service. In-depth analysis and good communication

19 July 2026

Quick and efficient service

19 July 2026

As always, Courtney was helpful and friendly and nothing is ever too much. When it came to an unexpected issue, she was quick to find a satisfactory solution.

15 July 2026

Car service completed without issue. Comfortable waiting area. Friendly and helpful staff.

15 July 2026

Friendly staff, greeted with a smile, offer of coffee. Very clean showroom and plenty of parking.

15 July 2026

Everyone was very helpful and welcoming

15 July 2026

The work was carried out promptly and the customer service was very good

14 July 2026

I was able to ring and speak to a real person very quickly and easily. Courtney was very welcoming and helpful and I was able to wait whilst my car was serviced. I was given clear information about what my car needed.

12 July 2026

I was very pleased with the service very helpful

11 July 2026

Very pleasant staff and very professional Great atmosphere very relaxing. Nice layout of Mini products etc. Will be looking forward to my next service.

11 July 2026

The level of customer service we received from Courtney was exceptional. She was professional, friendly, knowledgeable and genuinely cared that we had a positive experience. She is a real credit to Barrett's MINI Ashford.

09 July 2026

From start to finish, the arranging and the execution of work and customer care was superb

09 July 2026

Easy to check car in online. However, due to my working hours had to drop my car early (7am) so would have liked to have been able to leave my car and drop keys in a safety box as someone else had to return with my keys after picking me up.

09 July 2026

Great service

08 July 2026

Jodie was fantastic - so helpful.

07 July 2026

The whole process from start to finish was seamless. Incredibly helpful staff especially Edward Shields and Taylor (don't know his last name!) who both did a brilliant job of organising the purchase so swiftly.

05 July 2026

Didnt alter date of next service due. Somewhat over enthusiastic recommendations for additional work, which we declined

03 July 2026

Very easy to get all parts of the process done. Minor moan is the usual up selling that comes with all retailers now, requesting a lot of extra work to be done.

02 July 2026

Polite efficient and enjoyable to deal with

01 July 2026

Very attentive customer service

29 June 2026

Very helpful and attentive staff. Always a very pleasant experience.

28 June 2026

Courtney looked after us superbly throughout the whole procedure, booking, reminder, on the day progress and final collection handover. Excellent service.

27 June 2026

Service and mot completed within two hours as arranged. There was a cool comfortable area to wait with coffee, biscuits and fruit.

27 June 2026

Everything went smoothly

19 June 2026

Sophie was very helpful in sorting out new tyres quickly. She was able to answer all of my questions and seemed to have a good knowledge and understanding of my vehicle

17 June 2026

Comfortable waiting area, friendly staff, first class service of my vehicle.

16 June 2026

Friendly staff comfortable waiting area

16 June 2026

Brilliant staff and service. Would go to no one else

15 June 2026

Just excellent service as always! Courtney was lovely and made sure we knew what was going on at all times. Now I/we do need therapy as each time we enter Barrett's we always buy something and Ed at Ashford is our favourite sales chap, never pushy A1

15 June 2026

Fantastic experience as with my previous Mini purchase. Amy Martin is great, fab customer service, friendly & very professional.

14 June 2026

Courtney is always very helpful and I like that my car is cleaned and hoovered.

14 June 2026

Tim and Taylor at Barrett's Ashford make a perfect team! They made not only my first, but my second car purchase enjoyable! They helped me through every stage and have been very clear and consistent. Very pleased with the service!

14 June 2026

Always a positive customer experience using Barretts Mini, Ashford. Nice to see familiar faces who have been with the company for a while..welcoming, efficient, friendly and helpful. Courtney assisted me with my visit this week, good to see Josh too

FIND Barretts Ashford MINI.

Address

The Boulevard, Orbital Business Park, Ashford, TN24 0GA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 17:30
Sun:Closed.

Phone

01233 504333

Map

Areas served

Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe

View map

Address

The Boulevard, Orbital Business Park, Ashford, TN24 0GA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:1st Saturday of the month only 10:00 - 16:00
Sun:Closed

Phone

01233 224999

Map

Areas served

Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe

View map