OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
101 ratings and 67 comments received in the last 90 days.
13 July 2024
Lewis Mcvie was so helpful. Answered any questions I had. Sent a video of the car which again was most helpful. He kept me up to date with everything and arranged for delivery of the car to my home. The hand over was very professional.
04 July 2024
Excellent-prepped + ready for us, no faffing around or trying hard sell on stuff (I hate this in other garages where the add ons are obviously more important than the car sale).Tim explains the features and benefits so i can make an informed decision
03 July 2024
Again, Tim is fantastic - always keeps me well informed on progress & does all he can to give us a great experience every time. I would only buy a car from him!
03 July 2024
Great customer ervice from start to collection of car
03 July 2024
Good handover.
02 July 2024
Amy made the process seamless, she kept me up to date of the delivery, when I arrived she talked me through how to use everything on the car.
25 June 2024
Smooth sailing all the way to collection
23 June 2024
Good friendly service, Tim Tansley took time to make sure everything was correct and to my satisfaction at handover and throughout the order process
20 June 2024
Tim Tansley is my sales person who is absolutely helpful and knowledgeable person . I got a car in time , no hassles. Fantastic salesman ( Tim Tansley). Also Thank you to Mini Ashford .
19 July 2024
Kind and efficient however was granted car to be washed after service and repairs but car was returned dirty
19 July 2024
The issue I had was dealt with professionally, within the time frame given in advance & by friendly & knowledgeable staff.
19 July 2024
Staff are great to deal with, provided with frequent updates whilst the car was being fixed. Was fixed quickly
18 July 2024
Courtney Fletcher ( service advisor) was so helpful
15 July 2024
It was a comfortable and pleasant experience
13 July 2024
Excellent customer service from Courtney.
13 July 2024
Taylor was so helpful and went above and beyond to deliver the most amazing customer service. He is a credit to your company
12 July 2024
10/10
10 July 2024
Very helpful from the first booking and throughout. They aren't our most local MINI Centre but we'd use them over those closer
08 July 2024
People nice to talk to and deal with, very accommodating
17 July 2024
cannot think of anything negative to say. excellent service