OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
115 ratings and 97 comments received in the last 90 days.
06 May 2026
A brilliant journey thanks!
05 May 2026
We purchased our last Mini from Barretts Ashford and were so delighted with the service Tayler gave us that we returned when we decided to go Electric. Josh was amazing and made the whole experience an absolute delight.
04 May 2026
Extremely welcoming, helpful staff, Lewis, Ed and the branch manager at Barretts Ashford Kent were all fantastic. They made buying my new Mini a easy, enjoyable process with offers of help even after driving away!
02 May 2026
Josh is a credit to your company this is the 2nd car he has helped me to make my choice he is so patient and polite also explains everything in a way that's easy to understand, you're showroom is welcoming everyone looks happy and it is so clean
30 April 2026
Friendly and helpful staff, good communication, pick-up date was delayed a couple of times but had lots of communication and support throughout.
29 April 2026
We absolutely love the car!
26 April 2026
Having been to another dealership prior to this, this experience was so much better. Any queries or questions always sorted promptly
22 April 2026
Absolutely amazing. All the team are friendly on entry. BUT Amy is a fantastic sales person. Friendly, professional and always kept me informed along the way. And so organised
22 April 2026
Polite and always happy to answer/ clarify any questions. As well.as provide support throughout the process.
10 May 2026
Josh was so helpful and explained everything clearly the whole experience was made all very easy from start to collection
06 May 2026
First class service as always, Courtney looked after our mini and kept us updated on repairs. Thankyou to Karl the technician who diagnosed and fixed the issue promptly
05 May 2026
Very satisfied indeed with the customer service and every aspect of the work completed. I was kept fully informed, before and while waiting for my car's service. Courtney's approach to her work is very professional. She inspired complete confidence.
04 May 2026
Excellent service. Polite helpful staff.
04 May 2026
My car came back as if it's come out of the showroom
03 May 2026
I arrive just before time for the service and the reception where they're waiting for me While I was waiting to have the Mini MOT, they were very good courtesy facilities, including coffee, et cetera The Mini was served in plenty of time
02 May 2026
Our mini cooper was in for its first MOT and to have night jack mirror covers put on, unfortuantly while in the drivers door was slightly damaged a small dent and chip in the paint and the installation of the mirror covers wasnt the best either. Poor
29 April 2026
Everyone was so helpful, I was running late due to an issue on the motorway, Courtney was fantastic when I contacted the service department.
28 April 2026
We always find the staff at Barretts very friendly and helpful and nothing seems to much trouble.
28 April 2026
Courtney kept me updated while my car was being worked on and arranged a courtesy car as it was needed for 2 days
FIND Barretts Ashford MINI.
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:30
- Sun:Closed.
Phone
- 01233 504333
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:1st Saturday of the month only 10:00 - 16:00
- Sun:Closed
Phone
- 01233 224999
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
08 May 2026
Tim Tansley made the entire process seamless from start to finish. He was professional, transparent about timelines, and made the paperwork feel effortless. I truly felt like a valued customer throughout the journey.