OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 76 comments received in the last 90 days.
04 August 2025
Josh Carroll was an exceptional salesman who put himself out, was very helpful and extremely professional throughout the purchasing processes. His knowledge was excellent and his attitude was a breath of fresh air.
03 August 2025
Everything around sales & service was excellent
31 July 2025
Very straightforward. An issue with the car - a scratch - was dealt with professionally and swiftly.
29 July 2025
Made it feel very special and explained everything clearly to me
29 July 2025
Lewis was absolutely fantastic. He really spent time with me explaining the cars and listened to what I was looking for. I honestly cannot be happier with the car.
22 July 2025
Tim was great and explained everything
21 July 2025
Just a pleasant experience
20 July 2025
Tim and the other staff couldn't be more helpful and understanding
16 July 2025
As above, we were looked after throughout the whole process, and the big 'reveal' at handover was unexpected and a nice touch!
17 August 2025
Nothing was to much trouble
16 August 2025
Best experience with a car sales and services garage
15 August 2025
Personable sale executive Amy who did not push sale to product I did not want and listened to my request
11 August 2025
Great service
09 August 2025
Very satisfied
07 August 2025
I was promised a call when the car was ready but didn't receive one.
06 August 2025
Everything was completed as expected - courtesy clean and gifts were very nice too. Thanks
04 August 2025
Service adviser, Courtney, was efficient, professional and prompt
31 July 2025
5 star
30 July 2025
Tommy did exactly what he said and was a pleasure to deal with
07 August 2025
We dealt with Amy at Barretts Ashford who made the full process from start to finish an absolute pleasure. She's enthusiastic, joyous and hilarious, but wasn't pushy at all! On handover, she took the time to show us everything we needed to know!