OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 90 comments received in the last 90 days.
15 April 2025
Ashford Mini were exceptional. Courteous, friendly, professional and eager to help. They also listened to my needs. A special mention to Ed Shields who really took his time helping me.
15 April 2025
Tim was outstanding. Knowledgeable, helpful and friendly. Always keen to help and provide information. Demonstrated new tools compared to previous mini.
13 April 2025
Staff members were so friendly not just bothered about a sale they were attentive throughout
05 April 2025
Amy was easy to do business with. Professional and very helpful. Just as excited for me to get my new car as I was which made the whole experience even better!
05 April 2025
Excellent service
26 March 2025
Amazing team, Edward was helpful and great with giving all the information and updates
26 March 2025
They have a modern showroom with a variety models on show. I liked the private room with my new car for the handover, it made the purchase experience more exclusive.
18 March 2025
Josh at the Ashford centre was excellent. Really helpful and very personable.
10 March 2025
Amy Martin as before has been a pleasure to do business with. Lewis McVie did an excellent handover
21 April 2025
No problems at all.
21 April 2025
I had a very good time with Barretts Ashford and they were very helpful.
20 April 2025
The service was top notch and the staff were friendly and thoughtful.
16 April 2025
The whole thing has been transparent from start to finish. Easy booking, pricing, any issues were made apparent and was able to deal with them same day. We've chosen Barrett's over the two main dealers closer to home - a reflection of better service
15 April 2025
Staff service excellent
14 April 2025
Service is second to none
12 April 2025
always efficient, smooth process
12 April 2025
The health check and video information were very helpful and easy to follow. I felt like I was kept very well informed.
11 April 2025
My wife collected the car and the warning light came on for tyre pressure which was never on when the car arrived there and not had any problems previously it was found that there was a gouge in the tyre which should of been addressed.
11 April 2025
Appreciated video showing the underneath of the car etc and very clear commentary about my service
15 April 2025
Communication was excellent and efficient. Customer service was friendly and helpful.