OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 101 comments received in the last 90 days.
20 May 2026
It was my 1st ever purchase of a brand new car, and I couldn't have asked for anything better with the service and helpfulness from everybody at Barretts of Ashford.
19 May 2026
We feel our custom is valued.
18 May 2026
Amy was amazing from start to finish. She designed our new car based on our old one. She went through all the paperwork thoroughly. Amy was always in contact with us and made sure we knew about every part of the purchase and sale of our cars.
08 May 2026
Tim Tansley made the entire process seamless from start to finish. He was professional, transparent about timelines, and made the paperwork feel effortless. I truly felt like a valued customer throughout the journey.
06 May 2026
A brilliant journey thanks!
05 May 2026
We purchased our last Mini from Barretts Ashford and were so delighted with the service Tayler gave us that we returned when we decided to go Electric. Josh was amazing and made the whole experience an absolute delight.
04 May 2026
Extremely welcoming, helpful staff, Lewis, Ed and the branch manager at Barretts Ashford Kent were all fantastic. They made buying my new Mini a easy, enjoyable process with offers of help even after driving away!
02 May 2026
Josh is a credit to your company this is the 2nd car he has helped me to make my choice he is so patient and polite also explains everything in a way that's easy to understand, you're showroom is welcoming everyone looks happy and it is so clean
30 April 2026
Friendly and helpful staff, good communication, pick-up date was delayed a couple of times but had lots of communication and support throughout.
20 May 2026
As the car was booker in for a service susposed to take 2hrs after 3.5 hrs they could not re-program the computer I was taten home as i had a doctor appointment.
20 May 2026
Courtney was very professional and had great customer service. Thanks!
20 May 2026
Fantastic service from Courtney Fletcher (Service Advisor) at Barretts MINI Ashford. From start to finish Courtney was friendly, professional, courteous, and covered everything in detail. A credit to Barretts and the MINI brand. Superb - thanks!
19 May 2026
I had to get a tyre replaced at short notice, Courtney got us back on the road with in a couple of hours.
19 May 2026
Great service from Courtney Fletcher, snd everything was handled on time. A lovely person to deal with.
18 May 2026
Excellent customer service. Confortable space to wsit and work with welcome complimentary tefreshments
18 May 2026
We had an issue with seat. Firstly it was not found. We had three visits to resolve.
17 May 2026
Friendly comfortable waiting area.. easy to deal with staff
17 May 2026
Called with a small issue and I was booked in straight away with a courtesy car
17 May 2026
As the service I received from Tommy Green, Ashford Kent branch was second to none ??
FIND Barretts Ashford MINI.
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:30
- Sun:Closed.
Phone
- 01233 504333
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:1st Saturday of the month only 10:00 - 16:00
- Sun:Closed
Phone
- 01233 224999
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
20 May 2026
Patient customer service as we took our time to make the purchase and get it right over a few weeks.