OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
110 ratings and 84 comments received in the last 90 days.
07 May 2025
Josh was helpful and explained everything we needed to know. we would like to say he is a cerdit to your company.He explained everything we needed to know from start to finish .This is our 4th mini purchase and the upgrade gets better each time .
03 May 2025
Friendly atmosphere
02 May 2025
Amy
30 April 2025
Everything went very smoothly and I always felt that I could talk to someone to raise any queries.
27 April 2025
We've not been able to give five stars to our experience as when we collected our new Mini the BMW network had gone down Nationally. Tim and various members of staff tried to help. Tim kindly came to our house at 8.30 am next day to connect us.
24 April 2025
Amy was an excellent sales person. She was very friendly, not at all pushy and extremely knowledgeable.
24 April 2025
Lewis and all other crew were very friendly and helpful. My deal was done with no issue. they have to use new MINI process and that was so quick to process.
15 April 2025
Communication was excellent and efficient. Customer service was friendly and helpful.
15 April 2025
Ashford Mini were exceptional. Courteous, friendly, professional and eager to help. They also listened to my needs. A special mention to Ed Shields who really took his time helping me.
08 June 2025
I had to keep calling for updates whilst my car was with the garage for three days rather than the garage calling me. When I dropped the car off, the employee seemed unaware of the car coming in .
01 June 2025
Friendly and efficient service handling
30 May 2025
Excellent communication
30 May 2025
My service advisor was very helpful and professional
30 May 2025
Staff were courteous and service was carried out as always to a very high standard.
30 May 2025
excellent helpful friendly service from service and sales department
29 May 2025
Courtney was first class all round
27 May 2025
Tayler, Ed and Courtney recognised the issue with the boot realignment and got it sorted quickly.
26 May 2025
Nice premises, good staff and very efficient. Courtney was very professional.
26 May 2025
Very good, but a bit of a hassle to leave my car overnight, but Courtney on reception is lovely to deal with. I do find the pricing high though.
25 May 2025
Fantastic service again from Tim making sure I was fully aware of all the features of the new car. He also made sure that I was happy with the driving experience of the new car and offered a great insight into the vehicle as he uses the same vehicle