OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
108 ratings and 75 comments received in the last 90 days.
04 September 2025
We were again felt like we were understood and listened to as customers. We are loyal to the MINI brand and Barretts MINI Ashford and we felt that was reflected in our customer experience.
27 August 2025
Amy Martin was amazing. She is so attentive and really makes the process a personal experience. The flowers and notebook gift were a lovely personal touch too
07 August 2025
We dealt with Amy at Barretts Ashford who made the full process from start to finish an absolute pleasure. She's enthusiastic, joyous and hilarious, but wasn't pushy at all! On handover, she took the time to show us everything we needed to know!
04 August 2025
Josh Carroll was an exceptional salesman who put himself out, was very helpful and extremely professional throughout the purchasing processes. His knowledge was excellent and his attitude was a breath of fresh air.
03 August 2025
Everything around sales & service was excellent
31 July 2025
Very straightforward. An issue with the car - a scratch - was dealt with professionally and swiftly.
29 July 2025
Lewis was absolutely fantastic. He really spent time with me explaining the cars and listened to what I was looking for. I honestly cannot be happier with the car.
29 July 2025
Made it feel very special and explained everything clearly to me
22 July 2025
Tim was great and explained everything
06 September 2025
A pleasant experience
04 September 2025
Love the courtesy car wash
03 September 2025
Sophie was really helpful (my tablet didn't show me the vehicle check from the email). She explained things clearly & took my budget into account. Although I had booked a waiting service she offered to organise if needed. Waiting area was lovely.
02 September 2025
Sophie Simpson looked after us from start to finish, she was very informative and professional and answered any concerns we may have had. She is a delightful young lady and a great asset to your team.
01 September 2025
Great service
01 September 2025
Everything was dealt with efficiently.
31 August 2025
Everything was completed satisfactorily
29 August 2025
Issue under warranty dealt with.
27 August 2025
Car sorted promptly and cleaned!
27 August 2025
Booked my mini in for its first service. I have never had a mini before and from start to finish I can't fault the service provided
06 September 2025
A brilliant experience and great customer service. A good time allowed for the handover with attention to detail as a 1st time Mini owner.