About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

114 ratings and 86 comments received in the last 90 days.

25 January 2026

Very professional and informative.

25 January 2026

Josh was brilliant. He was informative, attentive and very helpful but not at all pushy. He gave us time to make our own decisions but from an informed perspective. We are thrilled with the car we have bought and its all down to him. Thank you Josh.

21 January 2026

I came away with what I wanted.

15 January 2026

The dates were slightly confused but received it finally. Tim Tansley at Ashford was responsive and approachable at all times. Once my Countryman E arrived, and we completed the paperwork, he was very thorough in explaining how to drivew it!

13 January 2026

Helpful go through the car options with us. Kept up to date with what was happening with the delivery of the car.

04 January 2026

As previously noted, the sales service from start to finish has been exceptionally good

01 January 2026

Everything was explained clearly and the car was prepared perfectly.

26 December 2025

When I asked Tommy if I could come back with my wife for another lesson in how to use it the answer was an emphatic

25 December 2025

It was so easy from start to finish and everything explained through the whole buying process

24 December 2025

Everything was explained in detail and was patiently managed

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21 December 2025

The cars are exceptional and this is my second new car from mini and the salesman Ed at Ashford made the experience so helpful and easy for a lady of my age.

21 December 2025

Comprehensive support throughout the whole process. Flexibility with adding multiple drivers for driving test as I am a nervous driver and was not comfortable with driving in the dealership area.

20 December 2025

Seed of service. Every effort made to meet my requirements.

18 December 2025

The purchase went smoothly, and the delivery was the best. We've had deliveries from Mercedes, Alfa Romeo, Vauxhall and Ford and none of them compared to the handover experience from Mini.

18 December 2025

Great coms

17 December 2025

As,above Tim goes over and above with every person who walks in the showroom

13 December 2025

Amy was responsive, knowledgeable and a pleasure to deal with at all times.

12 December 2025

Our salesman (Josh Carroll) was excellent. Attentive, kept in touch, was not pushy and was competent. The Handover suite at Barretts Ashford was a really unexpected and nice touch.

11 December 2025

Satisfied

08 December 2025

Again Tommy made the process pleasant and easy to understand.

08 December 2025

Sales team courteous and friendly but offer minimum incentives. In fact I secured a slightly improved offer by speaking with another member of the team which leaves me feeling I could have done better.

02 December 2025

Tim was very good, explaining everything about the car and helped sort out a couple of niggles on the handover

26 November 2025

Lewis at Ashford Barrett's constantly kept me updated! And notified me as soon as it was ready

24 November 2025

Amy Martin at Barretts (Ashford) is very helpful, understanding and professional.

23 November 2025

Even though there was a technical problem (couldn't get a registration number) I was kept informed. Car arrived before due date.

23 November 2025

Amy was constantly in contact with all things happening and very friendly with it.

19 November 2025

The sales team were knowledgeable and helpful without being pushy and listened to my needs and requirements. I trust them as have been buying MINIs from them for over 15 years.

15 November 2025

Good customer care and expertise

14 November 2025

Great service from Barrett's Ashford. Very easy transaction, no pressure, good communication, a very pleasant experience

12 November 2025

Lewis was very helpful. Explains very well mini and help set up car.

07 November 2025

Have bought minis from them for 16 years !

03 November 2025

Edward shields was so helpful and understanding

28 January 2026

Good efficient service from the garage, and friendly staff.

28 January 2026

Friendly and helpful with a lift home and back Kept informed throughout

28 January 2026

Excellent and thorough service

28 January 2026

The service receptionist was very helpful

27 January 2026

Friendly and efficient

26 January 2026

There customer service is excellent and they are all there to help you

26 January 2026

I'm always satisfied with the prestigious standard of MINI. It was my first time visiting the Ashford branch, and it was perfect!

26 January 2026

Quick response and kept notified

24 January 2026

You told me I need to change my rear pads (technician on video told me they were 90% worn) . I thought this strange so I got a second opinion and they are only 50% worn. That is fraudulent

23 January 2026

The team looked after us well and serviced the car to our satisfaction

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22 January 2026

Barrett's were really helpful in giving me information about what tyres I had & securing a new tyre for me & a time in the workshop to replace my flat. They looked after me very well. So courteous.

21 January 2026

The technician arrived promptly, and carried out the recovery in a professional and considerate manner. The process was hassle free and impressive!

21 January 2026

Great front desk service. The only thing I would say is the clean/hoover inside was not great

21 January 2026

Customer services were very quick to reply and arrange my service and MOT. I was aware of a couple of items that needed attention beforehand and Mini picked them up and advised as expected and were comparable in price to my local garage. V.happy

18 January 2026

Courtney was very helpful and kept me fully informed

07 January 2026

Very satisfied. Jodie was very helpful

07 January 2026

The staff were very welcoming and accommodating while I was at Mini. Thank you to Tim for making sure I had a drink and somewhere to work while I waited.

05 January 2026

Prompt service, great communication, work completed on time and in line with quoted price.

31 December 2025

Pothole damage to tyre and wheel was dealt with quickly.

29 December 2025

Jodie welcoming and efficient, she kept me updated on the being done on my car and any potential concerns. I was provided with a great little Mini as a loan car with plenty of fuel in it and my car was returned to me clean at no extra charge.

28 December 2025

Heavy cost to fix a small issue

25 December 2025

Friendly and helpful staff

22 December 2025

As above

17 December 2025

Courtney was superb in her communication and made us feel valued as customers.

16 December 2025

Good communication, use of a car whilst waiting for the service to be completed and a nice valet to finish.

15 December 2025

All good no issues quickly done !!

11 December 2025

Nothing to comment

09 December 2025

Got my wife fixed

08 December 2025

Great customer service, great communication, delivered on promise

07 December 2025

Great friendly people

07 December 2025

Friendly staff and well stocked comfortable waiting area

02 December 2025

No hassle experience

02 December 2025

Great service again from the team at Barretts.

01 December 2025

Excellent customer service, both with the initial call and then from the service department Courtney Fletcher.

24 November 2025

Excellent service

24 November 2025

Very happy with the service, and was kept updated throughout the day

24 November 2025

Quick, efficient friendly service.

23 November 2025

Efficient .

23 November 2025

Good communication, cost was good I thought, loan car available (although I thought £30 was quite high). They also out a panel back in place for free which was good of them.

22 November 2025

Quality customer care

18 November 2025

I don't believe you are honest.

18 November 2025

Easy check in and an efficient while we waited service.

16 November 2025

The service and system update was scheduled to take 3 hours, comfortable waiting area with tea and coffee on tap, all works were completed in 2.5 hours, car washed and vacuumed amazing.

16 November 2025

Can't fault it.

16 November 2025

Very welcoming, knowledgeable of the reason my vehicle was booked in, comfortable waiting area.

13 November 2025

Excellent communication from staff

12 November 2025

The team, especially Courtney, responded to email quickly and understand my needs

10 November 2025

I dealt with Courtney and her guidance and updates were spot on. Courtney deserves recognition for her professionalism and knowledge and being able to work with her customers

07 November 2025

Every was friendly and helpful, was able to work whilst waiting in a good environment

06 November 2025

Car passed everything explained

06 November 2025

Great service, completed on time as promised. Kept up to date as service progressed.

06 November 2025

Mini go above and beyond, very welcoming.

05 November 2025

Made to feel very welcome and my wishes were accommodated

05 November 2025

In particular, the immediate availability of a new tyre without having a failure and MOT re-test.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Barretts Ashford.

Address

The Boulevard, Orbital Business Park, Ashford, TN24 0GA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 17:30
Sun:Closed.

Phone

01233 504333

Map

Areas served

Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe

View map

Address

The Boulevard, Orbital Business Park, Ashford, TN24 0GA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:1st Saturday of the month only 10:00 - 16:00
Sun:Closed

Phone

01233 224999

Map

Areas served

Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe

View map