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Customer Reviews.

sales

4.5

everything was fine, although was disappointed that the sensors on rear of vehicle were not fitted before my arranged pick up date

11 January 2019

service

3

The car was recalled so I expected to have some paperwork stating exactly what had been done for future reference.

11 January 2019

service

5

See above - maintain excellent customer relationship from dealership through to garage..

09 January 2019

sales

5

We had no intention of purchasing that day but the ability and sales person efficiency presented us with a simple and acceptable decision to buy.

09 January 2019

service

2

After my winter wheel swap, on driving the car away the on-board computer indicated that the Tyre Pressures needed resetting. I would have expected this to be done already. More concerning - I found one of the tyres to be dangerously low.

08 January 2019

sales

5

Jake Eastwoodwas very thorough & very personable nothing was too much trouble

01 January 2019

service

5

It was 2 hours well spent. Everbody was helpful and cheerful.

27 December 2018

sales

5

I was kept up to date about when my mini would be arriving and picking it up was quick and easy.

27 December 2018

service

5

Amazing. A truely great experience.

27 December 2018

sales

5

Very good friendly service

27 December 2018

service

5

Always pleasant experience- efficient and professional.

24 December 2018

service

3

No loan car, staff excellent, car in for fault with boot not a service.

22 December 2018

sales

5

Kevin handled all aspects of the sale and handover very professionally.

21 December 2018

service

2

difficult to get a Saturday appointment until AFTER my MOT date. health & warranty check performed AFTER my MOT 3 year old vehicle failed due to a damaged tyre. Additional costs incurred. Still waiting for a response from the service dept manager.

21 December 2018

service

5

The service was very efficient and the staff explained in detail all proceedures carried out.

20 December 2018

service

4

My car was serviced within the promised timescale and the staff even gave me a lift into Ashford so I was able to do some Christmas shopping.

19 December 2018

sales

5

The overall customer experience was faultless, thorough and totally professional.

18 December 2018

service

3

I have only had to bring it in once - for which this is the survey. This was for a BMW recall, which after booking in the first time, it had to be changed as you had not received the bits.

17 December 2018

service

5

Very satisfied. They kindly drove me to the nearby shopping outlet and picked me back up again when the car was ready. I love that they always wash the car too! Such great service.

17 December 2018

service

4

We have a service package but had to pay to top oil up, i would have thought it should be included

16 December 2018

service

5

Work was carried out in a professional manner from checking the car in to contacting me to say the work was complete .

14 December 2018

service

4.5

Would have been 10 but extras (air con refill) over priced

13 December 2018

sales

4.5

Sat Nav glitch marred an otherwise perfect occasion

13 December 2018

sales

5

It was a pleasure going into the Mini Centre at Ashford. The salesman Robin was very friendly and knowledgeable.

13 December 2018

service

4

Whilst the work was done very well and all staff were great, the actual fault (a blocked rear wash wipe pipe) really should have been sorted as part of the service rather than a subsequent appointment

13 December 2018

service

5

Excellent service

04 December 2018

service

5

Work was carried out without any problems.

03 December 2018

service

5

A very trustworthy and reliable service offered by our local main dealer Barretts.

30 November 2018

service

5

This was a recall appointment but treated as a valued customer

28 November 2018

sales

5

Absolutely outstanding service received from Kevin Powell (Barretts Mini, Ashford). I felt he was genuine in ensuring the model I purchased was the right one for me. He made the experience far more enjoyable than it may otherwise have been.

26 November 2018

sales

5

Loved the special reveal

22 November 2018

service

5

I have always received excellent customer service

20 November 2018

service

5

Good service

15 November 2018

service

4

Good customer service from booking in to collection and car was washed and cleaned.

13 November 2018

service

5

Your salesman Kevin Powell even had the car delivered to myself as he knew I couldn’t get to the Ashford garage due to a family issue

13 November 2018

sales

5

Great service . I went on holiday and my car was there when I got home

13 November 2018

sales

5

Tim Tansley knows the Mini car range extremely well

12 November 2018

sales

5

Was guided through the whole process throughout with regular updates

12 November 2018

sales

4

The only disappointment was that the handover had to be undertaken in torrential rain. Myself and the inside of the brand new car got soaked. I would have preferred a covered area to hand over a new vehicle.

12 November 2018

sales

5

Whole process made easy with helpful professional staff and wonderful product

12 November 2018

sales

3

It’s a totally new team finding their feet, and for us it’s not the mini experience, we’ve liked greatly over the years.If head office is bring in these changes, we buy a mini as a package and like I’ve said it’s more like the BMW as a whole brand.

09 November 2018

service

5

Extremely professional

09 November 2018

sales

5

Salesman jake sold it to me very well.

07 November 2018

service

5

Customer service, attention to detail, and making me feel special

06 November 2018

service

5

Is a pleasure to visit branch and get problems resolved with as little fuss as necessary.

06 November 2018

service

5

Always professional and polite.

06 November 2018

service

4

My issue was resolved but I have since discovered that this is a common fault; I was made to feel as though it was only my car & that the engineers were not sure they could hear the rattle. Might have been easier to have been honest from the start!

03 November 2018

service

5

Staff very helpful & understanding

31 October 2018

sales

5

Sales team were excellent and knew the product.

30 October 2018

service

5

Everybody is polite, helpful & friendly. Job completed in allocated time slot.