Kept informed and ready on time with no surprises

Problem solved

Fully informed, completed on schedule with a wash and vacuum to boot.

Very helpful, friendly staff

Superb customer service, very professional and personable. The salesman Oliver Almond was a delight to deal with

I just love my new Mini

Everything fine through all aspects of the experience.

Everything was great, however the cleanliness of the car was lacking attention to detail. Still had glue on the paintwork where the transport protection had been.

Extremely, from start to finish it was an absolutely fantastic experience.

Did everything I expected, and warned me of future problems

The whole experience was first class. Loved the showroom, very knowledgeable staff. Nothing was too much trouble.

Do I not keep coming back?

After some time and phone calls I have had excellent service from Barratts.

all round good experience

I have previously tried my local dealer but prefer to travel 30 miles to Barrett's Ashford as they offer a better service. Super friendly and efficient staff and a nice tea/coffee wait area, plus they clean my car much nicer

Work completed on time

Everything dealt with professionally

Service states open from 7, but didn't open until 7:50

Jake Eastwood was absolutely brilliant; went above and beyond his job role to make sure I was pleased with the end result and got the best deal possible.

Good experience but had to go back as tyre pressures had not been reset hence my answer

The salesmen was very personable but needed to ensure detailed information regarding the car spec and financing was presented clearly upfront.

Always receive fantastic customer service at Barretts Mini.

Salesman explained everything very clearly, wasn't pushy or made to feel rushed in anyway.

Car taken in workshop on time service done returned clean and tidy.

Great friendly service

Really good service

Very happy

Georgia and Natalie always give a great service and go the extra mile whenever I have to bring my vehicle in, excellent customer service, Jake in sales always make you feel welcome also.

Initial phone call to book car in not good....not sympathetic with fact that I had to wait over a week for appointment. I understand that mechanics busy but as I didn't want to cause any engine damage, I had hoped for at least to be able to call in.

Kevin was extremely helpful & informative during the sale. At no time did he try to influence us as to which model to buy or put pressure on us to make a purchase. We feel we had excellent service.

even vacuumed the car inside as well as cleaning the exterior

The service we receive from Tim is always excellent he helped to make the purchase easy, smooth & was so helpful delivering the new car to me

Best customer service I've received in any car showroom, ever.

Excellent friendly service

The service was good- no problems. They collected the car from my house- great. But, they didn't explain to me why it needed the quality enhancement (I still have no idea) and they also reset my internal settings which someone should have explained

My service advisor was very helpful and always kept me updated on what was going on.

Kept me well informed all the way through the service. All staff encountered were very professional.

Team were proactive and ontime

Did miss having to wait 3hours because you could not do pick up and return services any more

Cant give 5 as they didn't get it right at the start which resulted in time lost and unnecessary trips to garage, but were then quick to rectify

Great service. Worked hard to get us the correct courtesy car and the work was complete ahead of expectation.

We received excellent service from Tim when purchasing my new car. He was so helpful, professional & thorough providing all the information we needed to make the right choice of car for me .

Car was collected and returned within the times agreed which I booked it in for its service and MOT. People are always friendly and polite.

Just great all around. Tim made the whole experience a pleasure

Because the ram is so friendly and helpful. I bought my car two years ago, took it for a service and I was welcomed so nicely by the salesman who has originally sold me my car.

The technician ticked the box to say that he had checked the coolant level ok when in fact it wasn't ! This could have resulted in overheating problems - the car has no engine temperature gauge as it is.

Very satisfied

Well looked after, made to feel welcome and that the purchase of our car was special even though we were only buying one of the cheaper models.

Took longer than anticipated due to battery problem which meant I had to wait 5 hours in total for work to be done.

Only given 4 stars as had an email saying the offer price might have some moment but when asked nothing given.