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Customer Reviews.

service

5

Work was completed promptly and vehicle was returned washed and valeted.

11 June 2019

sales

5

Patience to make sure I got the right car for me and well explained terms. Jake was great to deal with.

10 June 2019

service

2

See above

08 June 2019

service

4

Good communication and fast efficient service.

07 June 2019

service

4

Happy with service

04 June 2019

service

5

The girl I dealt with went the extra mile when I found out my second hand mini did not have a service pack to find one that worked for me. Impressed with the customer service I received. Chatted to sales guy who was helpful but not at all pushy.

03 June 2019

service

5

Really attentive staff

03 June 2019

service

5

Excellent service from helpful & friendly staff

03 June 2019

service

5

Very efficient

03 June 2019

sales

5

Always available to answer questions and continually kept updated as to progress of order

27 May 2019

service

5

Good all round customer care

27 May 2019

service

3

identified new brake pads were needed. After completion of service, I was told they were not in stock...

26 May 2019

sales

5

All sales personnel were polite and attentive, even before I had decided to buy!

24 May 2019

service

3

The issue I went in for was dealt with but not impressed from question 1

19 May 2019

service

3

A lady from Barretts called me about my recent experience after my car was in for a major problem. I asked her if she had read my previous survey when I believe I scored you zero / 10. She said that they do not see the results of the survey.

14 May 2019

service

5

Staff explained what would happen, as well as every step and inspection that was carried out. I was left feeling assured that a good job was carried out on my car.

11 May 2019

service

1

Did not visit

10 May 2019

service

2

I got a quote which said that it included VAT but obviously it didn't Because I got a bill which was over £120. No explanation why. I was handed a dirty car (the audacity of being asked to rate the quality of car wash). Promised myself not to go back

06 May 2019

sales

5

It was amazing. I was able to fit in collecting my car after the bank holiday in April and they way it's presented to you is great. Purchase was nice and simple with all the information given to me.

06 May 2019

service

5

All work was carried out as promised on time

05 May 2019

service

5

Because the work was done quickly and efficiently.

04 May 2019

service

5

Work was carried out quickly and professionally

25 April 2019

service

5

Did everything on time and explained everything about service

23 April 2019

service

4

No problems very professional

22 April 2019

service

4

See above like the idea of the MoT video sent by email/text would have been nice if I were given the option there and then for my jcw mini to have had the needed tyre replacements done

21 April 2019

service

5

Pleasant staff

18 April 2019

sales

5

Haven't collected the car yet but this was because it came earlier than expected and we were on holiday. Everything else has been excellent.

18 April 2019

sales

5

We were looked after from start to finish by Kevin at Ashford, excellent communication, he kept us up to date at all times, and a nice person

17 April 2019

service

5

All issues resolved quickly and communication very good throughout.

17 April 2019

service

2

Unprofessional service, car wasn't ready, service dept could not tell us what the 'recall/update/enhancement' was for.

16 April 2019

service

2

I ended up with scratches on my interior finishings & after having the car all day the job in hand had not been fitted satisfactorily; I've had to rebook the car back in!

14 April 2019

service

3

One of the reasons why the car was in for the service was not found/resolved. However, I am happy with the installation of the cameras.

13 April 2019

service

4

Car not washed or hoovered

12 April 2019

service

2

The colleague was friendly who signed me in but the wait and explanation wasn't great. The cost of repairs was also very expensive for something i was told "shouldnt fail on the car" which didnt give e much confidence

12 April 2019

sales

5

Excellent

10 April 2019

sales

5

Excellent all round service.

09 April 2019

sales

5

staff were very helpful and explained everything in depth. Tried everything they could to find me a car at a great deal. The whole experience from choosing the car to picking it up was amazing. Would definitely recommend to family/friends

08 April 2019

service

5

The dealer is easy to find, enough room to park and the facilities are very good as is the hot chocolate and biscuits.

07 April 2019

service

2

I would've scored 1, but I gave a 2 because I cannot fault the work carried out by the technicians. The customer facing part of the service department is another story. I've logged my dissatisfaction by phone.

06 April 2019

service

5

Excellent communication

06 April 2019

service

5

Very polite and helpful

05 April 2019

service

5

As always, very friendly professional staff members that always make me feel welcome. Whenever I get the car back, Barretts at Ashford always gives me confidence that it's been thoroughly looked after with due care and attention.

03 April 2019

service

3

Pleased you picked the car up but very disappointed that you tried to sell me two new tyres on the basis of damaged walls. I have had them independently checked and they are OK.

01 April 2019

service

4

Not 100% as I was told you had hoovered my car when clearly you hadn't!

01 April 2019

service

5

Efficient and helpful

30 March 2019

service

5

Very good but was called later than promised to say car was ready for collection when promised so had to endure rush hour traffic.

29 March 2019

sales

4

Overall I loved the experience of getting my new car,just a shame about the paper work!

27 March 2019

sales

5

Our salesman Kevin Powell ,at Ashford Barrett's, was very though and patient with all our queries and updates on the progress of our car.

25 March 2019

service

4

Passed MOT and thorough check on car while I waited

25 March 2019

sales

5

Good sales representative (Jake)