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Customer Reviews.

service

5

Kept informed and ready on time with no surprises

15 October 2019

service

4

Problem solved

14 October 2019

service

5

Fully informed, completed on schedule with a wash and vacuum to boot.

14 October 2019

service

5

Very helpful, friendly staff

10 October 2019

sales

5

Superb customer service, very professional and personable. The salesman Oliver Almond was a delight to deal with

10 October 2019

sales

5

I just love my new Mini

09 October 2019

service

5

Everything fine through all aspects of the experience.

09 October 2019

sales

4

Everything was great, however the cleanliness of the car was lacking attention to detail. Still had glue on the paintwork where the transport protection had been.

08 October 2019

sales

5

Extremely, from start to finish it was an absolutely fantastic experience.

07 October 2019

service

5

Did everything I expected, and warned me of future problems

07 October 2019

sales

5

The whole experience was first class. Loved the showroom, very knowledgeable staff. Nothing was too much trouble.

06 October 2019

service

5

Do I not keep coming back?

05 October 2019

service

4

After some time and phone calls I have had excellent service from Barratts.

04 October 2019

sales

5

all round good experience

02 October 2019

service

5

I have previously tried my local dealer but prefer to travel 30 miles to Barrett's Ashford as they offer a better service. Super friendly and efficient staff and a nice tea/coffee wait area, plus they clean my car much nicer

01 October 2019

service

5

Work completed on time

28 September 2019

service

5

Everything dealt with professionally

28 September 2019

service

4.5

Service states open from 7, but didn't open until 7:50

28 September 2019

sales

5

Jake Eastwood was absolutely brilliant; went above and beyond his job role to make sure I was pleased with the end result and got the best deal possible.

27 September 2019

service

4

Good experience but had to go back as tyre pressures had not been reset hence my answer

26 September 2019

sales

2

The salesmen was very personable but needed to ensure detailed information regarding the car spec and financing was presented clearly upfront.

25 September 2019

service

5

Always receive fantastic customer service at Barretts Mini.

24 September 2019

sales

5

Salesman explained everything very clearly, wasn't pushy or made to feel rushed in anyway.

24 September 2019

service

5

Car taken in workshop on time service done returned clean and tidy.

23 September 2019

service

5

Great friendly service

23 September 2019

service

5

Really good service

23 September 2019

service

5

Very happy

16 September 2019

service

5

Georgia and Natalie always give a great service and go the extra mile whenever I have to bring my vehicle in, excellent customer service, Jake in sales always make you feel welcome also.

16 September 2019

service

2

Initial phone call to book car in not good....not sympathetic with fact that I had to wait over a week for appointment. I understand that mechanics busy but as I didn't want to cause any engine damage, I had hoped for at least to be able to call in.

15 September 2019

sales

5

Kevin was extremely helpful & informative during the sale. At no time did he try to influence us as to which model to buy or put pressure on us to make a purchase. We feel we had excellent service.

13 September 2019

service

5

even vacuumed the car inside as well as cleaning the exterior

12 September 2019

sales

5

The service we receive from Tim is always excellent he helped to make the purchase easy, smooth & was so helpful delivering the new car to me

11 September 2019

sales

5

Best customer service I've received in any car showroom, ever.

11 September 2019

sales

5

Excellent friendly service

11 September 2019

service

3

The service was good- no problems. They collected the car from my house- great. But, they didn't explain to me why it needed the quality enhancement (I still have no idea) and they also reset my internal settings which someone should have explained

10 September 2019

service

5

My service advisor was very helpful and always kept me updated on what was going on.

09 September 2019

service

5

Kept me well informed all the way through the service. All staff encountered were very professional.

09 September 2019

service

5

Team were proactive and ontime

08 September 2019

service

4

Did miss having to wait 3hours because you could not do pick up and return services any more

07 September 2019

service

4

Cant give 5 as they didn't get it right at the start which resulted in time lost and unnecessary trips to garage, but were then quick to rectify

02 September 2019

service

5

Great service. Worked hard to get us the correct courtesy car and the work was complete ahead of expectation.

02 September 2019

service

5

We received excellent service from Tim when purchasing my new car. He was so helpful, professional & thorough providing all the information we needed to make the right choice of car for me .

02 September 2019

service

5

Car was collected and returned within the times agreed which I booked it in for its service and MOT. People are always friendly and polite.

27 August 2019

sales

5

Just great all around. Tim made the whole experience a pleasure

27 August 2019

service

5

Because the ram is so friendly and helpful. I bought my car two years ago, took it for a service and I was welcomed so nicely by the salesman who has originally sold me my car.

27 August 2019

service

2

The technician ticked the box to say that he had checked the coolant level ok when in fact it wasn't ! This could have resulted in overheating problems - the car has no engine temperature gauge as it is.

22 August 2019

service

5

Very satisfied

18 August 2019

sales

5

Well looked after, made to feel welcome and that the purchase of our car was special even though we were only buying one of the cheaper models.

18 August 2019

service

3

Took longer than anticipated due to battery problem which meant I had to wait 5 hours in total for work to be done.

16 August 2019

sales

4

Only given 4 stars as had an email saying the offer price might have some moment but when asked nothing given.