sales
everything was fine, although was disappointed that the sensors on rear of vehicle were not fitted before my arranged pick up date
everything was fine, although was disappointed that the sensors on rear of vehicle were not fitted before my arranged pick up date
The car was recalled so I expected to have some paperwork stating exactly what had been done for future reference.
See above - maintain excellent customer relationship from dealership through to garage..
We had no intention of purchasing that day but the ability and sales person efficiency presented us with a simple and acceptable decision to buy.
After my winter wheel swap, on driving the car away the on-board computer indicated that the Tyre Pressures needed resetting. I would have expected this to be done already. More concerning - I found one of the tyres to be dangerously low.
Jake Eastwoodwas very thorough & very personable nothing was too much trouble
It was 2 hours well spent. Everbody was helpful and cheerful.
I was kept up to date about when my mini would be arriving and picking it up was quick and easy.
Amazing. A truely great experience.
Very good friendly service
Always pleasant experience- efficient and professional.
No loan car, staff excellent, car in for fault with boot not a service.
Kevin handled all aspects of the sale and handover very professionally.
difficult to get a Saturday appointment until AFTER my MOT date. health & warranty check performed AFTER my MOT 3 year old vehicle failed due to a damaged tyre. Additional costs incurred. Still waiting for a response from the service dept manager.
The service was very efficient and the staff explained in detail all proceedures carried out.
My car was serviced within the promised timescale and the staff even gave me a lift into Ashford so I was able to do some Christmas shopping.
The overall customer experience was faultless, thorough and totally professional.
I have only had to bring it in once - for which this is the survey. This was for a BMW recall, which after booking in the first time, it had to be changed as you had not received the bits.
Very satisfied. They kindly drove me to the nearby shopping outlet and picked me back up again when the car was ready. I love that they always wash the car too! Such great service.
We have a service package but had to pay to top oil up, i would have thought it should be included
Work was carried out in a professional manner from checking the car in to contacting me to say the work was complete .
Would have been 10 but extras (air con refill) over priced
Sat Nav glitch marred an otherwise perfect occasion
It was a pleasure going into the Mini Centre at Ashford. The salesman Robin was very friendly and knowledgeable.
Whilst the work was done very well and all staff were great, the actual fault (a blocked rear wash wipe pipe) really should have been sorted as part of the service rather than a subsequent appointment
Excellent service
Work was carried out without any problems.
A very trustworthy and reliable service offered by our local main dealer Barretts.
This was a recall appointment but treated as a valued customer
Absolutely outstanding service received from Kevin Powell (Barretts Mini, Ashford). I felt he was genuine in ensuring the model I purchased was the right one for me. He made the experience far more enjoyable than it may otherwise have been.
Loved the special reveal
I have always received excellent customer service
Good service
Good customer service from booking in to collection and car was washed and cleaned.
Your salesman Kevin Powell even had the car delivered to myself as he knew I couldnt get to the Ashford garage due to a family issue
Great service . I went on holiday and my car was there when I got home
Tim Tansley knows the Mini car range extremely well
Was guided through the whole process throughout with regular updates
The only disappointment was that the handover had to be undertaken in torrential rain. Myself and the inside of the brand new car got soaked. I would have preferred a covered area to hand over a new vehicle.
Whole process made easy with helpful professional staff and wonderful product
Its a totally new team finding their feet, and for us its not the mini experience, weve liked greatly over the years.If head office is bring in these changes, we buy a mini as a package and like Ive said its more like the BMW as a whole brand.
Extremely professional
Salesman jake sold it to me very well.
Customer service, attention to detail, and making me feel special
Is a pleasure to visit branch and get problems resolved with as little fuss as necessary.
Always professional and polite.
My issue was resolved but I have since discovered that this is a common fault; I was made to feel as though it was only my car & that the engineers were not sure they could hear the rattle. Might have been easier to have been honest from the start!
Staff very helpful & understanding
Sales team were excellent and knew the product.
Everybody is polite, helpful & friendly. Job completed in allocated time slot.