Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

sales

5

Fast and effective service

06 August 2019

sales

5

Lovely salesman, great customer service

06 August 2019

service

5

Had great service at Barratts. Car went in on time, I was provided with a coffee. I was kept updated. Car was serviced and valeted promptly. Excellent

06 August 2019

service

5

Very welcoming and professional

04 August 2019

service

2

I was not kept well informed of the progress of the work

02 August 2019

service

5

Booked in and waited for the car with free Wi-fi and coffee while you wait makes it much easier

01 August 2019

sales

5

The sales advisor Jake Eastwood was so helpful & knowledgeable giving good support & advice & keeping me informed with updates.

30 July 2019

service

4.5

Very easy to book etc. A car to 'borrow' would really help.

29 July 2019

sales

5

I am a BMW customer, I have several BMW's, I have always liked the minis. I was served by Mrs Claire Wales, as a company director I can recognise good staff, Claire went above and beyond to complete this transaction as smoothly as possible.

27 July 2019

service

5

Because I was satisfied!

26 July 2019

service

5

Staff done all that they could i guess.

23 July 2019

service

5

The service was done in the time that was specified

21 July 2019

sales

5

Guy at Barrett's (Olly Almond) was not pushy but followed up in good time. Just really keen and helpful.

13 July 2019

sales

5

This is my second mini from Barretts in Ashford and I would not have returned it I wasn't completely happy with my first car.

10 July 2019

sales

5

The Staff have alway been extremely helpful and professional. This makes the purchase very pleasure able

09 July 2019

service

3

I just felt like things weren't explained fully.

08 July 2019

sales

5

Kept updated throughout

08 July 2019

sales

5

Smooth and efficient- not a long wait at all

08 July 2019

service

3

The car was checked in to have steering wheel replaced. However in addition a full service check , wag and clean was completed just 5 days after the 3 year warranty check (which also included the same work).

07 July 2019

sales

5

This is the 7th Mini I've owned now and I am always updated regularly during the build process and made to feel welcome at point of delivery.

03 July 2019

service

5

No problems, great communications, happy customer. Georgie was lovely .

03 July 2019

service

5

Cos I didn't need to complain about anything !

02 July 2019

service

5

from start to finish excellent customer service

01 July 2019

service

5

My Mini was given excellent attention and given back to me in a spotless condition.

01 July 2019

service

2.5

There was no video health check, the car was not cleaned properly, I had to chase for an update on the car. I didn't know if I had a bill or not following an MOT. I was told the car was ready and it wasn't - I have a 30 mins drive to get to the gar

23 June 2019

service

4

The service aspect was a positive as expected.

21 June 2019

service

5

Since I visited there for purcasing, all their staff were very kind to me for all the matters. As they knew, my English is not good, but they were very patient.

19 June 2019

sales

5

All my questions were answered and any problems were solved quickly.

18 June 2019

sales

5

good service

17 June 2019

sales

5

Delivered what was promised. Craig kept me updated at all times.

17 June 2019

service

5

good service

17 June 2019

service

5

Didn't have any issues.

17 June 2019

service

5

I had no complaints.

17 June 2019

service

5

Job done on time with a smile and the receptionist/front office was lovely - I watched her deal with a"difficult "customer before me when I collected my car. She was perfect in the way she dealt with them and kept me happy while I was waiting

16 June 2019

service

5

Work was completed promptly and vehicle was returned washed and valeted.

11 June 2019

sales

5

Patience to make sure I got the right car for me and well explained terms. Jake was great to deal with.

10 June 2019

service

2

See above

08 June 2019

service

2

I booked my service/MOT in for a set time, 10am , and took the day off work to have this done. On arrival the service desk told me I did not have a set time appointment and the earliest they could do it was 3pm. I later found the 10am confirmation

07 June 2019

service

4

Good communication and fast efficient service.

07 June 2019

service

4

Happy with service

04 June 2019

service

5

Really attentive staff

03 June 2019

service

5

Very efficient

03 June 2019

service

5

Excellent service from helpful & friendly staff

03 June 2019

service

5

The girl I dealt with went the extra mile when I found out my second hand mini did not have a service pack to find one that worked for me. Impressed with the customer service I received. Chatted to sales guy who was helpful but not at all pushy.

03 June 2019

sales

5

Always available to answer questions and continually kept updated as to progress of order

27 May 2019

service

5

Good all round customer care

27 May 2019

service

3

identified new brake pads were needed. After completion of service, I was told they were not in stock...

26 May 2019

sales

5

All sales personnel were polite and attentive, even before I had decided to buy!

24 May 2019

service

3

The issue I went in for was dealt with but not impressed from question 1