Work was completed promptly and vehicle was returned washed and valeted.

Patience to make sure I got the right car for me and well explained terms. Jake was great to deal with.

See above

Good communication and fast efficient service.

Happy with service

The girl I dealt with went the extra mile when I found out my second hand mini did not have a service pack to find one that worked for me. Impressed with the customer service I received. Chatted to sales guy who was helpful but not at all pushy.

Really attentive staff

Excellent service from helpful & friendly staff

Very efficient

Always available to answer questions and continually kept updated as to progress of order

Good all round customer care

identified new brake pads were needed. After completion of service, I was told they were not in stock...

All sales personnel were polite and attentive, even before I had decided to buy!

The issue I went in for was dealt with but not impressed from question 1

A lady from Barretts called me about my recent experience after my car was in for a major problem. I asked her if she had read my previous survey when I believe I scored you zero / 10. She said that they do not see the results of the survey.

Staff explained what would happen, as well as every step and inspection that was carried out. I was left feeling assured that a good job was carried out on my car.

Did not visit

I got a quote which said that it included VAT but obviously it didn't Because I got a bill which was over £120. No explanation why. I was handed a dirty car (the audacity of being asked to rate the quality of car wash). Promised myself not to go back

It was amazing. I was able to fit in collecting my car after the bank holiday in April and they way it's presented to you is great. Purchase was nice and simple with all the information given to me.

All work was carried out as promised on time

Because the work was done quickly and efficiently.

Work was carried out quickly and professionally

Did everything on time and explained everything about service

No problems very professional

See above like the idea of the MoT video sent by email/text would have been nice if I were given the option there and then for my jcw mini to have had the needed tyre replacements done

Pleasant staff

Haven't collected the car yet but this was because it came earlier than expected and we were on holiday. Everything else has been excellent.

We were looked after from start to finish by Kevin at Ashford, excellent communication, he kept us up to date at all times, and a nice person

All issues resolved quickly and communication very good throughout.

Unprofessional service, car wasn't ready, service dept could not tell us what the 'recall/update/enhancement' was for.

I ended up with scratches on my interior finishings & after having the car all day the job in hand had not been fitted satisfactorily; I've had to rebook the car back in!

One of the reasons why the car was in for the service was not found/resolved. However, I am happy with the installation of the cameras.

Car not washed or hoovered

The colleague was friendly who signed me in but the wait and explanation wasn't great. The cost of repairs was also very expensive for something i was told "shouldnt fail on the car" which didnt give e much confidence

Excellent

Excellent all round service.

staff were very helpful and explained everything in depth. Tried everything they could to find me a car at a great deal. The whole experience from choosing the car to picking it up was amazing. Would definitely recommend to family/friends

The dealer is easy to find, enough room to park and the facilities are very good as is the hot chocolate and biscuits.

I would've scored 1, but I gave a 2 because I cannot fault the work carried out by the technicians. The customer facing part of the service department is another story. I've logged my dissatisfaction by phone.

Excellent communication

Very polite and helpful

As always, very friendly professional staff members that always make me feel welcome. Whenever I get the car back, Barretts at Ashford always gives me confidence that it's been thoroughly looked after with due care and attention.

Pleased you picked the car up but very disappointed that you tried to sell me two new tyres on the basis of damaged walls. I have had them independently checked and they are OK.

Not 100% as I was told you had hoovered my car when clearly you hadn't!

Efficient and helpful

Very good but was called later than promised to say car was ready for collection when promised so had to endure rush hour traffic.

Overall I loved the experience of getting my new car,just a shame about the paper work!

Our salesman Kevin Powell ,at Ashford Barrett's, was very though and patient with all our queries and updates on the progress of our car.

Passed MOT and thorough check on car while I waited

Good sales representative (Jake)