All was well after the service

Kelvin was a professional and knowledgeable sales person . He answered every question and concern

Just the a slight issue with cost of rear pads

Received a filthy courtesy car with a petrol tank on empty. Also not sure why it took the whole day; why don't you allocate slots? I dropped it off at 9am and got it back after 5pm despite calling around 2pm for an update which I didn't get.

the service was very good but the price was expensive

Job done quick and out on time as requested it back ASAP

Excellent sales staff provided excellent information in a non pushy manner.

the tyres were not equally balanced after the service, but the service manageress sent someone very helpful to rectify the fault.

I was kept updated re additional work and this was backed up by good advice. Vehicle health check is always good to have, video is very handy. Work was completed on time vehicle returned beautifully cleaned and running perfectly.

Great service all round.

Helpful getting the cars turned around in a week.

Really good to deal with and did exactly what they said, in the timeframe.

Had the brakes changed at another garage but warning not reset. Barretts would not reset message even though on the service the brakes were passed as OK

Couldn't answer questions we had about mini teleservices

Salesman Oliver Almond was extremely professional

Very happy with the service I got from everyone at MINI, everything was explained thoroughly

Everything went to plan and as promised

Friendly efficient

Process from start to finish was smooth and the Ashford team dealt with every enquiry proficiently and professionally

Cleaning not as thorough as it could have been.

The service was undertaken fairly quickly but the free valet was non existent (except wheels). I washed the car a couple of days before after driving in thick muddy roads in Devon. The witness marks from my quick polish were still evident on return

excellent customer service

Great service and nice people.

No problems to report

100% from when we ordered are mini we were kept informed when it will be delivered and able to collect

Everything went as planned, no issues and got the car back earlier than expected on the day

Was not too fussed that it was not possible to clean my car after the service. After all it was a busy day. But when a valet clean is offered as recompense and I hear no more about this it is a slight disappointing.

Kevin Powell our sales person didn't really sell to us which was appreciated good listener too

Car was mended although another part had to be ordered I was kept informed and my car was cleaned throughout which is always a nice touch

great people, great service

Everything was made so easy

All explained very well to us and staff always helpful

Job done quicker than expected.

Read the history. Not enough characters to answer properly.

Because the standards of customer service through out BMW and BMW Mini I have found to be high over many years of ownership through out this dealership and this is the reason I always return.

We were dealt with a very refreshing honesty, politeness and professionalism.

My car was delivered earlier than date originally said and it was perfect

We've used Barretts Ashford a number of times. I've not collected the car yet due to illness

Our advisor, Georgia Ward, was very helpful and explained everything about the health check.

Don't keep asking me, they were great

Very efficient and service completed on time.

Kept me informed at all times. Very helpful.

A very good sales experience

Difficult to contact you by phone as answering service and cat not valeted by time I collected

Very pleased, such great service and I was kept updated through the whole process and really felt taken care of!

Did not know how to replace spare wheel under boot

Good service helpful and friendly staff

Kevin Powell was extremely helpful and I was very happy with the service he provided

Staff were very polite and helpful

I always have a good experience when I need to go into my local mini centre.