Jake looked after me very well. He was very helpful and informative.
Helpful staff phoned when said they would. And kept me up to date with progress of sale
Exceed my expectations
Was kept up to date with absolutely everything and had a phone call every week
Car was serviced as expected.
Nothing was too much trouble and Jake Eastwood is a ??
I dropped our mini off around 9am and the service was done before the time they said and the car was back to me at the time I needed it,
Everything completed satisfactorily within agreed timescale. Helpful, friendly staff. Liked video of under-car inspection. Paperwork all in order.
Kieran was very patient and accommodating
Again a very positive experience. Great hand over experience. Car controls fully explained and my wife loved the flowers.
It went very smoothly with no problems & I sat & waited whilst the service was carried out & didn't take too long. The waiting area was great.
Everyone went out of their way to help . Offers of unbooked hire car . Chauffeur service and car delivery After repair
Everything went very smoothly from booking the car in to picking it up. I was kept informed of progress as promised. Great service from all involved
Friendly. Everything was ready and explained carefully.
Being in the pandemic and having a test drive without actually seeing anyone, just speaking to them on the phone was quite a strange experience. When Amy took over she was very professional and rang me every week to let me know what was happening.
Were able to order parts and complete work in good time. Vehicle cleaned very nicely too. I was kept informed of progress throughout.
Kieran at Barratts Ashford was just great, very helpful from the outset.
Sales representative has explained every detail about our selection
Very well organised. Also promptly carried out at my request .
Helpful with good communication
I was very satisfied we were given time to go round the car on arrival and Kevin the salesman went through all our questions and gave us great attention explaining all features of the new Mini. Loved the set up of the showroom.
The only time I went to this particular Mini centre was to complete my purchase and pick up my car, everything was explained to me well and had a particularly quick and easy time there. Everyone was very lovely.
Kept informed regularly
Couldn't have done anymore to make it. Wonderful experience
Any queries I had were professionally handled and the car was ready to drive off the forecourt when I arrived. The car was fitted with extra sensors as per my request and Kevin gave me instructions to update me on new mini features.
Excellent support and advice. Very
Kevin couldn't do enough for us and happy with the delivery
Easy, helpful and good service.
The staff were very helpful. I felt that my individual concerns were important to them, which made me feel valued as a customer.
The showroom was great and COVID secure. All the team were extremely friendly, professional and quick to respond. They dealt with the issue of the non-digital dashboard on our first car very well.
The staff were very polite and helpful.
Friendly service. Was kept up to date with progress and actions required to transfer a private registration. No hard sell on the additional policies on offer, but an honest opinion on whether they might be suitable/worth the money based on my needs.
I can't fault the process. I didn't think buying a new car would be so straightforward & easy.
Friendly, efficient service by all personal.
IDEAL SERVICE EXPERIENCE FAST AND COMPLETED INTHE TIME THEY SAID
Couldn't think of anything to improve