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Customer Reviews.

sales

5

Was kept up to date all the way from enquiry to collection

14 March 2019

sales

5

An easy buying and handover

11 March 2019

service

5

Staff are always helpful

11 March 2019

sales

5

Largely down to the same as question 1.

11 March 2019

sales

5

Really helpful and responsive staff

11 March 2019

service

5

Friendly, and professional

10 March 2019

service

5

Lovely staff and great service

09 March 2019

service

5

When something unexpected came up, I was given a loan car and someone bought my car back for me the next day when it was finished and collected the loan car ??

08 March 2019

service

5

Love the video showing what has been covered!

07 March 2019

service

4

The drop off/pick up service could be more personalised (as other garages do) and better run. Working on organised pickup/drops as opposed to making the driver go to specific sites whether there's a customer there or not is not time efficient.

05 March 2019

service

2

Should have been s 90 minute wait while serviced ended up being 2 plus hours!!!!

04 March 2019

service

5

Attentive and carried out full service and MOT within stated time. Car also given clean inside and out. Excellent coffee!

03 March 2019

service

3.5

Efficient and quick.

28 February 2019

service

5

Honest

25 February 2019

service

1

Timing had been agreed prior to our visit, however Barrett's tried to change this from the moment we arrived. We had arranged to collect the car at 3:00pm. got a call to say the car had only just gone into the work shop around 3.00pm!!!

25 February 2019

service

5

No problems and car returned washed and cleaned

22 February 2019

sales

5

Good coffee and polite service from all at Barrats

19 February 2019

service

4

Barretts Ashford have always looked after us very well, they do seem priced on the high side when comparing south east outlets, however there personal service on our last experience was just as good as the first time.

18 February 2019

service

2

Fault not diagnosed. I didn't feel there was much interest in dealing with a used car warranty issue.

17 February 2019

service

2

When we bought the car 12 months ago, we was advised it needed servicing in 12 months, which the service reminder said in the cars computer 02/2019, when we took it in for a service, we was told it was an MOT reminder, but needed a service in 04/2019

10 February 2019

service

4

Everything done as per request, and in time span as stated.

07 February 2019

service

5

Efficient and good customer friendly service.

06 February 2019

service

5

Very prompt.

04 February 2019

service

5

Awesome service! Turned up a little early but was given complementary coffee + biscuits!

04 February 2019

service

3

Even after the car was left with you for a week for water leaks into the boot, the leaks were rectified but I had to dehumidify the interior as the car was steaming up badly!

02 February 2019

service

5

completely satisfied, kept informed all the time

02 February 2019

service

5

As above

01 February 2019

sales

5

Salesman Craig Lingham was excellent. I'd never even sat in a Mini before so had lots of questions - he was able to answer EVERY question I had and following an informative test drive, I was able to purchase exactly the Mini I wanted with his help.

30 January 2019

service

3

The staff I dealt with were professional and pleasant great team. I came with a problem which was somehow not detected? Although my car got serviced I still left with the problem. Still have the problem, will need to get it resolved. disappointed!

29 January 2019

service

5

Friendly and efficient.

24 January 2019

sales

5

delivered on time as planned. this is my second purchase from you and look forward to my third !!!!!!

21 January 2019

service

5

Everyone is very helpful and polite. The information I have been given has been very detailed and easy for me to understand!

16 January 2019

service

3

Original date for work was cancelled at 24 hours notice as required part was on back order.

14 January 2019

service

4

It took a while to get my car booked in. I originally booked immediately after it was recalled & this was cancelled the day before for no parts, it then took me quite a while to fit in losing my car for the day.

14 January 2019

sales

4.5

everything was fine, although was disappointed that the sensors on rear of vehicle were not fitted before my arranged pick up date

11 January 2019

service

3

The car was recalled so I expected to have some paperwork stating exactly what had been done for future reference.

11 January 2019

service

5

See above - maintain excellent customer relationship from dealership through to garage..

09 January 2019

sales

5

We had no intention of purchasing that day but the ability and sales person efficiency presented us with a simple and acceptable decision to buy.

09 January 2019

service

2

After my winter wheel swap, on driving the car away the on-board computer indicated that the Tyre Pressures needed resetting. I would have expected this to be done already. More concerning - I found one of the tyres to be dangerously low.

08 January 2019

sales

5

Jake Eastwoodwas very thorough & very personable nothing was too much trouble

01 January 2019

service

5

Amazing. A truely great experience.

27 December 2018

service

5

It was 2 hours well spent. Everbody was helpful and cheerful.

27 December 2018

sales

5

Very good friendly service

27 December 2018

sales

5

I was kept up to date about when my mini would be arriving and picking it up was quick and easy.

27 December 2018

service

5

Always pleasant experience- efficient and professional.