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Customer Reviews.

service

5

Job done quicker than expected.

22 November 2019

service

4

Read the history. Not enough characters to answer properly.

21 November 2019

service

5

Because the standards of customer service through out BMW and BMW Mini I have found to be high over many years of ownership through out this dealership and this is the reason I always return.

20 November 2019

sales

5

My car was delivered earlier than date originally said and it was perfect

19 November 2019

service

5

We were dealt with a very refreshing honesty, politeness and professionalism.

19 November 2019

sales

5

We've used Barretts Ashford a number of times. I've not collected the car yet due to illness

18 November 2019

service

5

Our advisor, Georgia Ward, was very helpful and explained everything about the health check.

14 November 2019

service

5

Very efficient and service completed on time.

10 November 2019

sales

5

Don't keep asking me, they were great

10 November 2019

sales

5

Kept me informed at all times. Very helpful.

09 November 2019

sales

5

A very good sales experience

08 November 2019

service

3

Difficult to contact you by phone as answering service and cat not valeted by time I collected

07 November 2019

sales

5

Very pleased, such great service and I was kept updated through the whole process and really felt taken care of!

05 November 2019

service

3

Did not know how to replace spare wheel under boot

04 November 2019

service

5

Good service helpful and friendly staff

03 November 2019

service

5

Staff were very polite and helpful

01 November 2019

sales

4

Kevin Powell was extremely helpful and I was very happy with the service he provided

01 November 2019

sales

5

The care given in handover to sign post new features

31 October 2019

service

5

I always have a good experience when I need to go into my local mini centre.

31 October 2019

service

5

I was satisfied with the customer service experience

30 October 2019

service

5

Friendly and helpful, Georgia kept me informed the whole time, everything was explained to me in easy terms for me to understand

29 October 2019

service

5

Apart from being ignored by man on front desk when I arrived and having to find someone at the back of the showroom, the service was great and improved no end from then. Lovely coffee, good place to work while service being done!

28 October 2019

service

4

They tried hard to find the fault.

27 October 2019

sales

5

Jake at Barretts was brilliant at every meeting. In fact, we were determined to shop around but we never did in the end. Thoroughly professional whilst gauging the right amount of humour and personal service.

26 October 2019

sales

5

Kevin was great-really helpful (and patient!) and also took the time to go through some of the features of the car; which I hadn't had at previous handovers.

26 October 2019

service

5

Issue was resolved straight, just needed an update

26 October 2019

service

4

Very satisfied.

26 October 2019

service

4

Need more staff on at end of day when most people pick up their car.

19 October 2019

service

5

Again, very happy with experience so far.

19 October 2019

sales

5

All went smoothly and was kept up to date with progress reports about the mini being built etc and videos too!

18 October 2019

sales

5

As always with Barretts Ashford I always feel welcome & valued as a customer

18 October 2019

sales

5

We were kept updated every step of the way

18 October 2019

sales

5

First class service from Jake and Matt.

18 October 2019

service

5

Kept informed and ready on time with no surprises

15 October 2019

service

4

Problem solved

14 October 2019

service

5

Fully informed, completed on schedule with a wash and vacuum to boot.

14 October 2019

sales

5

Superb customer service, very professional and personable. The salesman Oliver Almond was a delight to deal with

10 October 2019

service

5

Very helpful, friendly staff

10 October 2019

sales

5

I just love my new Mini

09 October 2019

service

5

Everything fine through all aspects of the experience.

09 October 2019

sales

4

Everything was great, however the cleanliness of the car was lacking attention to detail. Still had glue on the paintwork where the transport protection had been.

08 October 2019

service

5

Did everything I expected, and warned me of future problems

07 October 2019

sales

5

Extremely, from start to finish it was an absolutely fantastic experience.

07 October 2019

sales

5

The whole experience was first class. Loved the showroom, very knowledgeable staff. Nothing was too much trouble.

06 October 2019

service

5

Comfortable environment to wait in while work is completed

06 October 2019

service

5

Do I not keep coming back?

05 October 2019

sales

2

salesman very poor no proper handover of vehicle

04 October 2019

service

4

After some time and phone calls I have had excellent service from Barratts.

04 October 2019

sales

5

all round good experience

02 October 2019

service

5

I have previously tried my local dealer but prefer to travel 30 miles to Barrett's Ashford as they offer a better service. Super friendly and efficient staff and a nice tea/coffee wait area, plus they clean my car much nicer