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Customer Reviews.

sales

5

I had excellent treatment from start to finish.

13 October 2020

sales

5

Oliver Almond kept me updated on my purchase. Very helpful .

12 October 2020

sales

5

Kevin kept us well informed of progress and changes through the Spring and Summer parts of the pandemic. Test drive was very well conducted (pre-lockdown), explanations at time of delivery were very clear and comprehensive.

10 October 2020

sales

5

Very helpful and answered all my questions.

10 October 2020

sales

5

From being greeted for the first time entering the centre, by Kevin Powell, to the delivery of the car was 5 star service. Constant communication and went very smoothly. Thrilled with my new car, thank you

10 October 2020

service

5

Friendly, efficient and attentive

10 October 2020

sales

5

Tim was very helpful and friendly

08 October 2020

service

5

No hassle

08 October 2020

sales

5

Tim kept us up to date and helped us with the collection

07 October 2020

sales

5

Jake went out of his way to be as helpful as he could be in what was a difficult time for us after my wife's accident. It was because of the excellent service he gave us when we bought the written off Mini a year or so ago that we went back to him.

05 October 2020

service

5

Mini Ashford provided good service, on time and everything was as good as expected. They even gave me a courtesy call to say everything was OK an d they had finished ahead of time. Cannot fault them.

05 October 2020

service

5

Excellent service from courteous,friendly staff. Very efficient communication with the customer.

01 October 2020

service

5

My needs were listened to and met to a very high standard

30 September 2020

sales

5

Car was slightly delayed, however Kevin gave me continuous updates and was very easy to speak to

30 September 2020

sales

5

The salesman was friendly & helpful. emails kept me informed of the progress with the sale & my new car. The payment information was good. The handover & after sale advice was all excellent. I was impressed by the cleanliness of the salesroom & cars.

28 September 2020

service

5

Always so profession and friendly

26 September 2020

service

5

I was made to feel very welcome and the lady who looked after my service was excellent

25 September 2020

service

4

The job was completed and car returned the same day. It had also been cleaned

22 September 2020

sales

5

The team were attentive and responsive

22 September 2020

sales

5

Oliver Almond was terrific. He knew all about the car and motability and was able to give me a range of cars to test drive. He was cheerful, smart and professional at all times and just made the whole process entertaining and easy.

22 September 2020

service

5

Always polite and helpful

18 September 2020

service

5

Polite staff Prompt actions and response to queries

09 September 2020

service

5

Efficient staff and always receive very attentive service

07 September 2020

service

5

work carried out faster than quoted

07 September 2020

sales

5

My overall experience was extremely easy, Kevin Powell is very knowledgeable and friendly, he always went above and beyond to sort the purchase of my Mini Cooper especially as Covid19 caused obstacles. I would highly recommend using Barretts Mini.

01 September 2020

service

1

Not happy with car setting reset to default setting car should be as before service

01 September 2020

service

3.5

I think in the present climate with covid , having to sign in on a touch screen is a bit insane when there is a receptionist sat beside ,it would be easier to tell her your name & put the keys in a bag and leave them there so not touching a screen

01 September 2020

service

5

Work completed satisfactorily

28 August 2020

service

5

Very happy with the level of service and expertise given

28 August 2020

service

5

Well run service centre with good helpful staff that are interested.

28 August 2020

service

5

everything was done with ease and I dropped the car off in the morning and picked it up later after work.

27 August 2020

sales

5

Both Rikki and Claire were very helpful throughout the whole process.

25 August 2020

service

5

Everything was done as promised in the time frame agreed. Staff were pleasant to deal with.

25 August 2020

service

5

Swift, efficient and friendly. I find servicing at MINI very straightforward.

23 August 2020

sales

5

Helpful salesperson, kept us up to date with the launch details, answered any questions we posed, kept us informed all the way through the process even when the factory shut due to lockdown

19 August 2020

service

5

Confident that everyone gave correct advice

17 August 2020

service

5

ticked all the boxes

14 August 2020

service

4

Problem was resolved

14 August 2020

sales

5

Superb salesman. Friendly and helpful finance manager.

11 August 2020

service

5

Prompt and reliable service.

09 August 2020

sales

5

No issues

03 August 2020

service

5

Professional, polite, well mannered, helpful and Safe! Excellent customer service. Very, very impressed

03 August 2020

service

5

The service was done on time, the staff were friendly and efficient and I felt reassured by the Covid measures that were in place too.

02 August 2020

sales

5

The buying process was straightforward and model selection diligent and thoroughly explained by Kevin Powell. Driving position comfort was a big issue - we made the right choice. We then had the nice surprise of being able to take delivery earlier.

24 July 2020

sales

5

The service I was given from the moment I stepped into the showroom through to driving my new car away was spot on and met my customer needs. I was regular contacted regarding the status of my vehicle but not so much as to be annoying or feel hassled