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Customer Reviews.

service

4

All was well after the service

06 January 2020

sales

5

Kelvin was a professional and knowledgeable sales person . He answered every question and concern

05 January 2020

service

4

Just the a slight issue with cost of rear pads

02 January 2020

service

3

Received a filthy courtesy car with a petrol tank on empty. Also not sure why it took the whole day; why don't you allocate slots? I dropped it off at 9am and got it back after 5pm despite calling around 2pm for an update which I didn't get.

28 December 2019

service

4

the service was very good but the price was expensive

27 December 2019

service

5

Job done quick and out on time as requested it back ASAP

27 December 2019

sales

5

Excellent sales staff provided excellent information in a non pushy manner.

23 December 2019

service

4

the tyres were not equally balanced after the service, but the service manageress sent someone very helpful to rectify the fault.

21 December 2019

service

5

I was kept updated re additional work and this was backed up by good advice. Vehicle health check is always good to have, video is very handy. Work was completed on time vehicle returned beautifully cleaned and running perfectly.

20 December 2019

service

5

Great service all round.

19 December 2019

service

5

Helpful getting the cars turned around in a week.

17 December 2019

service

5

Really good to deal with and did exactly what they said, in the timeframe.

16 December 2019

service

2

Had the brakes changed at another garage but warning not reset. Barretts would not reset message even though on the service the brakes were passed as OK

16 December 2019

service

3

Couldn't answer questions we had about mini teleservices

15 December 2019

sales

5

Salesman Oliver Almond was extremely professional

13 December 2019

sales

5

Very happy with the service I got from everyone at MINI, everything was explained thoroughly

10 December 2019

service

5

Everything went to plan and as promised

08 December 2019

service

5

Friendly efficient

05 December 2019

sales

5

Process from start to finish was smooth and the Ashford team dealt with every enquiry proficiently and professionally

03 December 2019

service

4.5

Cleaning not as thorough as it could have been.

02 December 2019

service

3

The service was undertaken fairly quickly but the free valet was non existent (except wheels). I washed the car a couple of days before after driving in thick muddy roads in Devon. The witness marks from my quick polish were still evident on return

02 December 2019

sales

5

excellent customer service

02 December 2019

service

5

Great service and nice people.

30 November 2019

service

5

No problems to report

29 November 2019

sales

5

100% from when we ordered are mini we were kept informed when it will be delivered and able to collect

29 November 2019

service

5

Everything went as planned, no issues and got the car back earlier than expected on the day

27 November 2019

service

3

Was not too fussed that it was not possible to clean my car after the service. After all it was a busy day. But when a valet clean is offered as recompense and I hear no more about this it is a slight disappointing.

26 November 2019

sales

5

Kevin Powell our sales person didn't really sell to us which was appreciated good listener too

26 November 2019

service

5

Car was mended although another part had to be ordered I was kept informed and my car was cleaned throughout which is always a nice touch

26 November 2019

sales

5

great people, great service

25 November 2019

service

5

Everything was made so easy

24 November 2019

sales

4

All explained very well to us and staff always helpful

23 November 2019

service

5

Job done quicker than expected.

22 November 2019

service

4

Read the history. Not enough characters to answer properly.

21 November 2019

service

5

Because the standards of customer service through out BMW and BMW Mini I have found to be high over many years of ownership through out this dealership and this is the reason I always return.

20 November 2019

service

5

We were dealt with a very refreshing honesty, politeness and professionalism.

19 November 2019

sales

5

My car was delivered earlier than date originally said and it was perfect

19 November 2019

sales

5

We've used Barretts Ashford a number of times. I've not collected the car yet due to illness

18 November 2019

service

5

Our advisor, Georgia Ward, was very helpful and explained everything about the health check.

14 November 2019

sales

5

Don't keep asking me, they were great

10 November 2019

service

5

Very efficient and service completed on time.

10 November 2019

sales

5

Kept me informed at all times. Very helpful.

09 November 2019

sales

5

A very good sales experience

08 November 2019

service

3

Difficult to contact you by phone as answering service and cat not valeted by time I collected

07 November 2019

sales

5

Very pleased, such great service and I was kept updated through the whole process and really felt taken care of!

05 November 2019

service

3

Did not know how to replace spare wheel under boot

04 November 2019

service

5

Good service helpful and friendly staff

03 November 2019

sales

4

Kevin Powell was extremely helpful and I was very happy with the service he provided

01 November 2019

service

5

Staff were very polite and helpful

01 November 2019

service

5

I always have a good experience when I need to go into my local mini centre.