Was kept up to date all the way from enquiry to collection

An easy buying and handover

Staff are always helpful

Largely down to the same as question 1.

Really helpful and responsive staff

Friendly, and professional

Lovely staff and great service

When something unexpected came up, I was given a loan car and someone bought my car back for me the next day when it was finished and collected the loan car ??

Love the video showing what has been covered!

The drop off/pick up service could be more personalised (as other garages do) and better run. Working on organised pickup/drops as opposed to making the driver go to specific sites whether there's a customer there or not is not time efficient.

Should have been s 90 minute wait while serviced ended up being 2 plus hours!!!!

Attentive and carried out full service and MOT within stated time. Car also given clean inside and out. Excellent coffee!

Efficient and quick.

Honest

Timing had been agreed prior to our visit, however Barrett's tried to change this from the moment we arrived. We had arranged to collect the car at 3:00pm. got a call to say the car had only just gone into the work shop around 3.00pm!!!

No problems and car returned washed and cleaned

Good coffee and polite service from all at Barrats

Barretts Ashford have always looked after us very well, they do seem priced on the high side when comparing south east outlets, however there personal service on our last experience was just as good as the first time.

Fault not diagnosed. I didn't feel there was much interest in dealing with a used car warranty issue.

When we bought the car 12 months ago, we was advised it needed servicing in 12 months, which the service reminder said in the cars computer 02/2019, when we took it in for a service, we was told it was an MOT reminder, but needed a service in 04/2019

Everything done as per request, and in time span as stated.

Efficient and good customer friendly service.

Very prompt.

Awesome service! Turned up a little early but was given complementary coffee + biscuits!

Even after the car was left with you for a week for water leaks into the boot, the leaks were rectified but I had to dehumidify the interior as the car was steaming up badly!

completely satisfied, kept informed all the time

As above

Salesman Craig Lingham was excellent. I'd never even sat in a Mini before so had lots of questions - he was able to answer EVERY question I had and following an informative test drive, I was able to purchase exactly the Mini I wanted with his help.

The staff I dealt with were professional and pleasant great team. I came with a problem which was somehow not detected? Although my car got serviced I still left with the problem. Still have the problem, will need to get it resolved. disappointed!

Friendly and efficient.

delivered on time as planned. this is my second purchase from you and look forward to my third !!!!!!

Everyone is very helpful and polite. The information I have been given has been very detailed and easy for me to understand!

Original date for work was cancelled at 24 hours notice as required part was on back order.

It took a while to get my car booked in. I originally booked immediately after it was recalled & this was cancelled the day before for no parts, it then took me quite a while to fit in losing my car for the day.

everything was fine, although was disappointed that the sensors on rear of vehicle were not fitted before my arranged pick up date

The car was recalled so I expected to have some paperwork stating exactly what had been done for future reference.

See above - maintain excellent customer relationship from dealership through to garage..

We had no intention of purchasing that day but the ability and sales person efficiency presented us with a simple and acceptable decision to buy.

After my winter wheel swap, on driving the car away the on-board computer indicated that the Tyre Pressures needed resetting. I would have expected this to be done already. More concerning - I found one of the tyres to be dangerously low.

Jake Eastwoodwas very thorough & very personable nothing was too much trouble

Amazing. A truely great experience.

It was 2 hours well spent. Everbody was helpful and cheerful.

Very good friendly service

I was kept up to date about when my mini would be arriving and picking it up was quick and easy.

Always pleasant experience- efficient and professional.