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Company Information & Complaints Procedures

Registered Name: Barretts Of Canterbury Limited

Company Registered Number: 349070

Place of Registration: England

Registered Office Address: 28/30 St Peters Street, Canterbury, CT1 2BL

VAT Number: GB201032351

Email Address: amini@kentmini.co.uk

FCA Disclosure: We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
Authorised and regulated by the Financial Conduct Authority No.303895



BARRETTS OF CANTERBURY COMPLAINTS PROCEDURE

We hope you are pleased with any purchase made or service received from Barretts of Canterbury and that you have no reason to complain, but if there's something you're unhappy with please contact the relevant team member so that we can look to put matters right.

If you call us, we will endeavour to resolve your concern whilst you are calling. If this isn't possible, the advisor will agree a course of action with you. Due to certain legislation requirements we may ask you to put your complaint in writing to us; this is so we can adhere to our Contractual Obligations.

If after contacting us you feel we haven't resolved your complaint satisfactorily, please email or write to:

Barretts of Canterbury Limited

28-30 St Peters Street

Canterbury

Kent

CT1 2BL

headoffice@barrettsgroup.co.uk


Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours. Although this is not always possible, we will always aim to resolve your complaint as quickly as we can.


The Motor Codes Advisory and Conciliation Service will offer free impartial advice and, when appropriate, an Alternative Dispute Resolution. For further information, you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line on 0800 6920825. Where our manufacturers advise, we have signed up for their service but we would always prefer to resolve the complaint ourselves, as we will do for other manufacturers we represent.


If your complaint relates to financial services we are required to adhere to a strict Code of Conduct and the timeline for resolving complaints is detailed in the FCA Regulations. These can be found at: www.fca.org.uk

If you are dissatisfied with either our final response or the reasons for any delay in providing our final response, once you have received our final response you may be able to ask the Financial Ombudsman Service for an independent review.

To be able to ask them for an independent review your complaint must be in relation to our credit broking or insurance activities - that is to say, any marketing material or recommendations we make in relation to any finance products. You must also be a private individual or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.

If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. Further details and contact methods can be found at: www.financial-ombudsman.org.uk/consumer/complaints.htm