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Customer Reviews.

service

5

Excellent service

04 December 2018

service

5

Work was carried out without any problems.

03 December 2018

service

5

A very trustworthy and reliable service offered by our local main dealer Barretts.

30 November 2018

service

5

This was a recall appointment but treated as a valued customer

28 November 2018

sales

5

Absolutely outstanding service received from Kevin Powell (Barretts Mini, Ashford). I felt he was genuine in ensuring the model I purchased was the right one for me. He made the experience far more enjoyable than it may otherwise have been.

26 November 2018

sales

5

Loved the special reveal

22 November 2018

service

5

I have always received excellent customer service

20 November 2018

service

5

Good service

15 November 2018

service

4

Good customer service from booking in to collection and car was washed and cleaned.

13 November 2018

sales

5

Great service . I went on holiday and my car was there when I got home

13 November 2018

service

5

Your salesman Kevin Powell even had the car delivered to myself as he knew I couldn’t get to the Ashford garage due to a family issue

13 November 2018

sales

4

The only disappointment was that the handover had to be undertaken in torrential rain. Myself and the inside of the brand new car got soaked. I would have preferred a covered area to hand over a new vehicle.

12 November 2018

sales

5

Whole process made easy with helpful professional staff and wonderful product

12 November 2018

sales

5

Tim Tansley knows the Mini car range extremely well

12 November 2018

sales

5

Was guided through the whole process throughout with regular updates

12 November 2018

service

5

Extremely professional

09 November 2018

sales

3

It’s a totally new team finding their feet, and for us it’s not the mini experience, we’ve liked greatly over the years.If head office is bring in these changes, we buy a mini as a package and like I’ve said it’s more like the BMW as a whole brand.

09 November 2018

sales

5

Salesman jake sold it to me very well.

07 November 2018

service

5

Always professional and polite.

06 November 2018

service

5

Is a pleasure to visit branch and get problems resolved with as little fuss as necessary.

06 November 2018

service

5

Customer service, attention to detail, and making me feel special

06 November 2018

service

4

My issue was resolved but I have since discovered that this is a common fault; I was made to feel as though it was only my car & that the engineers were not sure they could hear the rattle. Might have been easier to have been honest from the start!

03 November 2018

service

5

Staff very helpful & understanding

31 October 2018

service

5

Everybody is polite, helpful & friendly. Job completed in allocated time slot.

30 October 2018

service

3

the service light is reset but the car is saying a few hundred miles till service, a little confused.

30 October 2018

sales

5

Sales team were excellent and knew the product.

30 October 2018

sales

5

They could not do enough for us and came across as interested in our buying experience.

29 October 2018

service

5

Very helpful with our first experienced

27 October 2018

service

4

I was kept informed as to what would happen tha day.

26 October 2018

service

4.5

Service overdue message still appearing on display and tyre pressure monitor not reset so warning came on despite all pressures being normal .

26 October 2018

service

1

I wanted to get the Sat Nav sorted as we were going away for three days to an area we were unfamiliar. Sat Nav failed several times, not picking up roads etc not recognising post codes in some cases and also National Trust properties!

25 October 2018

service

5

As per above the dealer has provided excellent service for the last three years.

25 October 2018

service

5

Always happy to help, even if we come in 5 minutes before closing! Understanding and accommodating and easy to build a relationship with.

24 October 2018

service

5

Car was cleaned inside and out looked great when we picked it up

24 October 2018

service

5

No issues, very quick sufficient service.

18 October 2018

sales

5

Pleasant,helpful staff both sales and administrative. Very good,comfortable showroom.Pleasant surroundings.

17 October 2018

sales

5

no unresolved issues, plain sailing form beginning to end.

14 October 2018

sales

5

As mentioned above Robin was very polite, attentive and helpful. I enjoyed the updates on the process of my car being built and the lovely video of it arriving at the Ashford branch!

11 October 2018

service

5

Efficient & friendly service that went above & beyond

10 October 2018

service

5

The car always seems to run so much better after it’s been in for a service. I always feel that it has been properly looked after and with the added benefit of being well cleaned inside and out.

10 October 2018

sales

5

Everybody we met were very helpful and friendly

09 October 2018

sales

5

Very efficient

09 October 2018

service

5

Great service

09 October 2018

sales

5

Great atmosphere. Everyone very friendly. Harry Hills was really helpful and worked hard to find me a good deal. Jake, who has taken over from Harry, is also very helpful and they were both attentive and good fun.

09 October 2018

service

5

Always friendly and very helpful

08 October 2018

service

5

Happy

04 October 2018

sales

5

Craig, the salesperson, was very helpful, knowledgeable and super to seal with. All the other staff were polite and helpful too.

03 October 2018

sales

5

Excellent attendtion from Craig Langham who answered all my queries immediately and spent time teaching some things that I did not understand.

03 October 2018

sales

5

Craig and the team were so professional from taking the first call through to the purchase support.

03 October 2018

service

4

Service very satisfactory but a bit concerned to see from the read out that I have to come back in 900 miles