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Customer Reviews.

service

4

Service very satisfactory but a bit concerned to see from the read out that I have to come back in 900 miles

02 October 2018

sales

5

The person that I dealt with(Jake)treated me absolutely fantastic all the way through my order to delivery and even since having the car still checks I'm very happy,I couldn't ask for more.

01 October 2018

service

2

The tire sensor flagged as being low just 1 day after my service plus the ‘complimentary clean’ was terrible - I opened my boot and it hadn’t been touched, still marks all over the car and dirt marks inside - I’ve had better cleans at a Tesco carpark

01 October 2018

service

5

They were really good and professional. It was really easy.

29 September 2018

sales

5

Made to feel important as a customer. Friendly staff. (Jake)

28 September 2018

service

4

Work completed in the time stated.

28 September 2018

service

4

Service carried out as described and on time

26 September 2018

service

1

See above. Also I am still waiting for the Sales Manager to get back to me regarding an issue I have with brakes pads needing to be replaced after 3,000 miles of purchasing the car. I tried to book the car into Ashford without success!

24 September 2018

service

5

Always helpful

24 September 2018

service

4

Excellent customer service

21 September 2018

service

5

Mini have gone above and beyond to rectify my problem

21 September 2018

service

3

Was replacement to break pads. When `i booked the car in I was asked if I would wait. So I said how long will it take? I was told 2 hours but as I didn't wait they took all day. Additionally the boot was not vacuumed, car washing partly done.

21 September 2018

service

5

Great greeting on walking in.

20 September 2018

service

5

I was treated exactly how I would want to be treated, with polite friendly and informed information.

19 September 2018

service

5

Straight answers to straight questions.

19 September 2018

service

5

Excellent service

19 September 2018

service

4

Very helpful and efficient from the lady that dealt with me to the driver who took me to and from work

19 September 2018

sales

4

Given plenty of time to view and discuss between ourselves. Great salesman.

19 September 2018

service

5

Couldn’t fault them.

19 September 2018

sales

5

very responsive.not pushy

18 September 2018

service

5

Efficient service, they collected and dropped off my car

18 September 2018

service

5

Totally trustworthy

18 September 2018

service

5

it was my first visit and all my expectations were exceeded. I was particularly impressed with the video that i received whilst in the comfortable and well-stocked waiting area.

17 September 2018

service

5

Good all round service wasn’t kept waiting when dropping off and collecting car brought round quickly.

17 September 2018

service

5

Top class service. Nice staff

14 September 2018

service

4

Although the valet & tyre change were well undertaken it did take a rather long time

14 September 2018

service

5

Care collected on time, I was kept informed during the day of what was happening and when I would get car back.

08 September 2018

service

5

Staff were very helpful and made the whole process quick and stress free

08 September 2018

service

5

You did what was required no fuss no drama

07 September 2018

service

5

Always very helpful & polite

05 September 2018

service

5

They kept us informed as to the problem, sent us a video of their findings. Problem solved quickly.

31 August 2018

service

5

works completed on time, and experience of the waiting area is good allowing me to work while i wait.

30 August 2018

service

4

Service was carried out promptly. I received a video via text from the technician working on my car, showing me what he was checking. Comfortable lounge area for customers to wait in, and very pleasant, friendly staff.

28 August 2018

service

4

It was just a shame they didn't start my car earlier I dropped it off at 8am I found at 5pm they couldn't do the fault on the boot, if they had identified the problem before 11 am they could have ordered the part if it needed it.

23 August 2018

service

4

Offering to take home and pick up upon completion

22 August 2018

service

5

Very happy, was done quickly and was kept updated with the service’s progress.

20 August 2018

service

5

Excellent quick service and courtesy car

15 August 2018

service

5

Same as above! So efficient, no hassle and all really helpful and friendly!

15 August 2018

service

5

They phoned me to let me know the progress on my car, very pleasant on the phone.

15 August 2018

service

5

Barretts provide an excellent service

13 August 2018

service

5

Always very helpful team

08 August 2018

service

5

customer team were courteous, helpful and kept me informed about the progress of the service and MOT

06 August 2018

service

4

Very thorough

03 August 2018

service

5

Friendly staff. Attentative

27 July 2018

service

5

Service is always top class

24 July 2018

service

4

I Asked to collect my car for 3pm and wasn’t ready until 4pm. Sat around waiting for an hour and only told its not out of the workshop yet. Could of phoned before and let me know it wasn’t ready,

24 July 2018

service

5

Always a pleasure to deal with Natalie & the friendly staff at mini

20 July 2018

service

3

The reception into the service advisor was very slow on delivering my car. I had to wait nearly half an hour to book in. Suggest more staff on first thing in the morning.

12 July 2018

service

3

There was quite a wait. When I arrived I had to wait to sit down with someone for a 'hand over' process and the same at the end. This didn't seem to serve any real purpose.

12 July 2018

sales

5

Barratts Ashford were extremely helpful. Harry did everything he could to do a deal and get me the car I wanted.