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Customer Reviews.

service

5

Service is always top class

24 July 2018

service

4

I Asked to collect my car for 3pm and wasn’t ready until 4pm. Sat around waiting for an hour and only told its not out of the workshop yet. Could of phoned before and let me know it wasn’t ready,

24 July 2018

service

5

Always a pleasure to deal with Natalie & the friendly staff at mini

20 July 2018

service

3

The reception into the service advisor was very slow on delivering my car. I had to wait nearly half an hour to book in. Suggest more staff on first thing in the morning.

12 July 2018

service

3

There was quite a wait. When I arrived I had to wait to sit down with someone for a 'hand over' process and the same at the end. This didn't seem to serve any real purpose.

12 July 2018

sales

5

Barratts Ashford were extremely helpful. Harry did everything he could to do a deal and get me the car I wanted.

10 July 2018

service

5

Always there to please and sort out any problems

07 July 2018

sales

4

My only complaint is that my new mini, which was in another showroom in the country, still took 2 weeks until I could collect it.

03 July 2018

service

5

Smooth, quick process.

26 June 2018

service

5

Efficient, fast and good communication. Particularly like the video showing the service.

26 June 2018

service

4

This particular booking was handled well... I was also compensated for previous issues which I am both pleased and grateful for.

15 June 2018

sales

5

good service and went the xtra mile to find the perfect spec car and colour

14 June 2018

service

4

As above: great overall service, smart show room, courteous, engaging staff, transparent processes, knowledgeable people. Only drawback was overly tenacious sales staff whom often needed reminding as to our actual requirements.

11 June 2018

service

5

Just exceptional. Never had such service before

06 June 2018

service

4

Didn't have to wait long & everyone was exceptionally helpful

29 May 2018

sales

5

I was given really good service by the sales team - cant fault it

29 May 2018

service

2.5

Mini assistant didn't take my account of the drivers side door frozen shut seriously.

27 May 2018

service

5

Because everything went smoothly!

24 May 2018

service

1

I was charged for investigation/rectification of a fault that had been caused by the Service Technician during the previous visit.This was refunded, but only after I contacted the Manager directly.

23 May 2018

service

5

All friendly and I really appreciated being given a lift to work

22 May 2018

sales

5

Great sales team found me what I wanted as opposed to what they wanted to sell me.

22 May 2018

sales

3

The salesman newly trained. Felt his knowledge was limited at times and his understanding of the finances not really 100%.Having purchased many BMWs and Landrovers from Broadoak this was not the best experience. No gift either! No special feel!

18 May 2018

service

5

Excellent service

18 May 2018

sales

5

Receiving all the videos was great to see how my mini alterations were coming along. The excitement of pressing the button and entering the room to pick up my new Mini25 was awesome and a surprise.

15 May 2018

service

5

All the potential for inconvenience taken out of the situation

13 May 2018

sales

5

I felt really looked after the whole time, I was offered refreshments when I was in the show room and Rikki took the time to talk to me and show me around. I was updated regularly so I always knew the status of my car. Right through to collection :)

10 May 2018

service

5

Helpful

09 May 2018

service

5

Excellent service from staff