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Customer Reviews.

sales

5

Excellent all round service.

09 April 2019

sales

5

staff were very helpful and explained everything in depth. Tried everything they could to find me a car at a great deal. The whole experience from choosing the car to picking it up was amazing. Would definitely recommend to family/friends

08 April 2019

service

5

The dealer is easy to find, enough room to park and the facilities are very good as is the hot chocolate and biscuits.

07 April 2019

service

2

I would've scored 1, but I gave a 2 because I cannot fault the work carried out by the technicians. The customer facing part of the service department is another story. I've logged my dissatisfaction by phone.

06 April 2019

service

5

Excellent communication

06 April 2019

service

5

Very polite and helpful

05 April 2019

service

5

As always, very friendly professional staff members that always make me feel welcome. Whenever I get the car back, Barretts at Ashford always gives me confidence that it's been thoroughly looked after with due care and attention.

03 April 2019

service

3

Pleased you picked the car up but very disappointed that you tried to sell me two new tyres on the basis of damaged walls. I have had them independently checked and they are OK.

01 April 2019

service

4

Not 100% as I was told you had hoovered my car when clearly you hadn't!

01 April 2019

service

5

Efficient and helpful

30 March 2019

service

5

Very good but was called later than promised to say car was ready for collection when promised so had to endure rush hour traffic.

29 March 2019

sales

4

Overall I loved the experience of getting my new car,just a shame about the paper work!

27 March 2019

service

4

Passed MOT and thorough check on car while I waited

25 March 2019

sales

5

Our salesman Kevin Powell ,at Ashford Barrett's, was very though and patient with all our queries and updates on the progress of our car.

25 March 2019

sales

5

Good sales representative (Jake)

24 March 2019

service

2

Curtesy car given was not the car I was told I would get, got given a convertible I could not fit my pushchair in boot or get childseat in back, manual instead of auto which I normally drive, and told no other car available for me.

20 March 2019

sales

4.5

From our first enquiry the sales executive was friendly and knowledgeable.

19 March 2019

service

5

Excellent service in every respect

18 March 2019

service

5

I have no complaints

17 March 2019

service

5

Excellent customer service from Georgie

17 March 2019

service

2

Information not given about inflation of tyres. Cost me £144.

17 March 2019

sales

5

Was kept up to date all the way from enquiry to collection

14 March 2019

sales

5

Really helpful and responsive staff

11 March 2019

sales

5

Largely down to the same as question 1.

11 March 2019

sales

5

An easy buying and handover

11 March 2019

service

5

Staff are always helpful

11 March 2019

service

5

Friendly, and professional

10 March 2019

service

5

Lovely staff and great service

09 March 2019

service

5

When something unexpected came up, I was given a loan car and someone bought my car back for me the next day when it was finished and collected the loan car ??

08 March 2019

service

5

Love the video showing what has been covered!

07 March 2019

service

4

The drop off/pick up service could be more personalised (as other garages do) and better run. Working on organised pickup/drops as opposed to making the driver go to specific sites whether there's a customer there or not is not time efficient.

05 March 2019

service

2

Should have been s 90 minute wait while serviced ended up being 2 plus hours!!!!

04 March 2019

service

5

Attentive and carried out full service and MOT within stated time. Car also given clean inside and out. Excellent coffee!

03 March 2019

service

3.5

Efficient and quick.

28 February 2019

service

1

Timing had been agreed prior to our visit, however Barrett's tried to change this from the moment we arrived. We had arranged to collect the car at 3:00pm. got a call to say the car had only just gone into the work shop around 3.00pm!!!

25 February 2019

service

5

Honest

25 February 2019

service

5

No problems and car returned washed and cleaned

22 February 2019

sales

5

Good coffee and polite service from all at Barrats

19 February 2019

service

4

Barretts Ashford have always looked after us very well, they do seem priced on the high side when comparing south east outlets, however there personal service on our last experience was just as good as the first time.

18 February 2019

service

2

Fault not diagnosed. I didn't feel there was much interest in dealing with a used car warranty issue.

17 February 2019

service

2

When we bought the car 12 months ago, we was advised it needed servicing in 12 months, which the service reminder said in the cars computer 02/2019, when we took it in for a service, we was told it was an MOT reminder, but needed a service in 04/2019

10 February 2019

service

4

Everything done as per request, and in time span as stated.

07 February 2019

service

5

Efficient and good customer friendly service.

06 February 2019

service

5

Very prompt.

04 February 2019

service

5

Awesome service! Turned up a little early but was given complementary coffee + biscuits!

04 February 2019

service

3

Even after the car was left with you for a week for water leaks into the boot, the leaks were rectified but I had to dehumidify the interior as the car was steaming up badly!

02 February 2019

service

5

completely satisfied, kept informed all the time

02 February 2019

service

5

As above

01 February 2019

sales

5

Salesman Craig Lingham was excellent. I'd never even sat in a Mini before so had lots of questions - he was able to answer EVERY question I had and following an informative test drive, I was able to purchase exactly the Mini I wanted with his help.

30 January 2019

service

3

The staff I dealt with were professional and pleasant great team. I came with a problem which was somehow not detected? Although my car got serviced I still left with the problem. Still have the problem, will need to get it resolved. disappointed!