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Customer Reviews.

service

3

I think that it is very costly to have my car serviced with you, especially for the lttle work that was done.

07 June 2018

service

5

Just exceptional. Never had such service before

06 June 2018

service

4

Didn't have to wait long & everyone was exceptionally helpful

29 May 2018

sales

5

I was given really good service by the sales team - cant fault it

29 May 2018

service

2.5

Mini assistant didn't take my account of the drivers side door frozen shut seriously.

27 May 2018

service

5

Because everything went smoothly!

24 May 2018

service

1

I was charged for investigation/rectification of a fault that had been caused by the Service Technician during the previous visit.This was refunded, but only after I contacted the Manager directly.

23 May 2018

sales

5

Great sales team found me what I wanted as opposed to what they wanted to sell me.

22 May 2018

service

5

All friendly and I really appreciated being given a lift to work

22 May 2018

service

5

Excellent service

18 May 2018

sales

3

The salesman newly trained. Felt his knowledge was limited at times and his understanding of the finances not really 100%.Having purchased many BMWs and Landrovers from Broadoak this was not the best experience. No gift either! No special feel!

18 May 2018

sales

5

Receiving all the videos was great to see how my mini alterations were coming along. The excitement of pressing the button and entering the room to pick up my new Mini25 was awesome and a surprise.

15 May 2018

service

5

All the potential for inconvenience taken out of the situation

13 May 2018

sales

5

I felt really looked after the whole time, I was offered refreshments when I was in the show room and Rikki took the time to talk to me and show me around. I was updated regularly so I always knew the status of my car. Right through to collection :)

10 May 2018

service

5

Excellent service from staff

09 May 2018

service

5

Helpful

09 May 2018

service

5

Courtesy car, job done on time, kept informed

05 May 2018

sales

4

It was a little late in delivery terms. The car was held up in "port of departure" for 10 days.

05 May 2018

service

5

Everything was very straightforward and it was a good experience overall.

04 May 2018

service

5

Everything was taken care of. Received email, call and text when car was ready for collection.

02 May 2018

service

5

We were given an appointment quickly, kept well informed and treated courteously by all staff.

01 May 2018

service

5

Good communication and efficiency

30 April 2018

sales

5

The whole experience was quick, they worked their hardest to make sure everything was complete in such a short time frame. Hot chocolates were nice as well

30 April 2018

sales

5

Good service

24 April 2018

sales

5

Rikki the salesperson was patient and friendly and helped us with every step of the process. He was a star!

20 April 2018

sales

5

Delivery of my new car was a special and memorable experience for myself and my 12yr old daughter.It was my birthday and flowers and balloons were given to me as well as the car!

20 April 2018

service

5

Fast, quick and very friendly service. Answered all my questions

19 April 2018

service

5

As above fast, professional and always polite.

17 April 2018

service

5

Very satisfied

13 April 2018

sales

5

My car took longer than I anticipated coming in & Broadoak Mini lent me a mini until mine was ready.

13 April 2018

service

5

Lovely staff, easy to drop off vehicle & ready on time.

12 April 2018

sales

5

The sealer experience was very good

09 April 2018

service

5

Reliable service and car returned in a timely manner, cleaned and valetted.

06 April 2018

sales

5

The whole process from start to finish was excellent. We were kept up to date with the whole car process from emails and by Jake Eastwood. And we got the car earlier than we thought we would.

06 April 2018

sales

5

Again Harry was so good

06 April 2018

sales

5

I would do it again.

05 April 2018

sales

5

All the service was brilliant. Thank you Jake

03 April 2018

service

5

Very satisfied with customer service

03 April 2018

service

5

As stated above.

03 April 2018

sales

5

Always helpful and kept informed throughout

03 April 2018

sales

5

The whole mini experience, to the first look to actually getting in and driving away my new car.

03 April 2018

sales

5

All of the staff were very professional starting with Lucy who answers the phone to Jake who was the salesman who always kept me informed of the progress of my mini’s build

03 April 2018

sales

5

Professional service. Knowledgeable salesman with friendly and helpful attitude..

02 April 2018

service

5

Your service advisor, Natalie, was very professional and competent. She explained in easy terms how the work was carried out, what was done and other issues that may need attention in the future

02 April 2018

service

5

The work was completed on time, and all contact arrangements etc were as promised at the time of booking.

02 April 2018

service

5

Very good service

31 March 2018

service

5

Very good service all round

30 March 2018

sales

5

Very friendly, Jake always very helpful

30 March 2018

service

5

Very pleasant service. Made to feel welcome and valued with good coffee.

29 March 2018

service

5

Happy with the experience and was pleased with the offering of a lift and collection from the shopping centre